Client Service Associate at Alpha Insight in Santa Ana, CA

Job description

Job Description Beloform is seeking a detail-oriented and dependable Client Service Associate to join our dynamic team. In this role, you will serve as a primary point of contact for our clients, providing consistent support, resolving issues efficiently, and ensuring a seamless client experience. The ideal candidate is a problem-solver with a strong work ethic and excellent communication skills. Responsibilities Provide responsive, professional service to existing and prospective clients Answer client inquiries via phone, email, or in-person and ensure timely follow-up Maintain accurate client records and documentation Collaborate with internal departments to coordinate client requests Identify client needs and communicate solutions clearly Track service issues and escalate when necessary Support onboarding and orientation for new clients Maintain a high level of product knowledge to better serve client needs Qualifications High school diploma or equivalent (Bachelor’s degree preferred) 1–3 years of experience in client services, administration, or related field Strong interpersonal and communication skills Excellent organizational and time management abilities Ability to handle multiple priorities with accuracy and attention to detail Professional demeanor and customer-first attitude Proficiency in Microsoft Office Suite and general computer systems Benefits Competitive salary ($50,000 - $60,000 per year) Growth and advancement opportunities within the company Ongoing training and skill development Supportive and team-oriented work environment Paid time off and holidays Health, dental, and vision insurance options