Client Server Software Analyst - Service Now QA at Global Payments in Pune

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Client Server Software Analyst to join our ever evolving Enterprise Monitoring team and help shape the future of global commerce. What you’ll own • Takes ownership of assigned testing activities from requirement review through test design, execution, defect triage, retesting, and closure. • Creates, maintains, and executes manual test cases for ServiceNow stories, integrations, upgrades, and releases. • Performs functional, regression, integration, end-to-end, usability, role-based access, and UAT support testing. • Validates ServiceNow functionality across forms, workflows, approvals, notifications, portals, workspaces, roles, integration, and data. • Reviews requirements, acceptance criteria, and process documentation to identify test scenarios, gaps, risks, dependencies, and testability concerns. • Performs initial triage of defects and issues to help isolate the root cause and provide actionable details to the developer. • Retest resolved defects and validate the fixes meet requirements without introducing regression. • Develops, maintains, and executes ServiceNow ATF tests where applicable, including scripted steps, custom step configurations, test data setup, and reusable automation components.. • Maintains test assets, including manual and automated tests and related scripts. • Supports sprint testing, release validation, upgrade testing, integration testing, regression testing, and UAT activities. • Promptly communicates testing status, blockers, risks, quality concerns, and triage findings. • Partners closely with developers, product owners, and the QA team to support successful delivery. • Follows QA governance, test management standards, automation standards, documentation practices, and ServiceNow platform quality processes. • Demonstrates accountability for assigned work and proactively escalates risks or blockers that may impact quality or delivery timeline. What you’ll bring • Strong understanding of manual testing practices, test design, defect lifecycle, regression testing, and quality management processes. • Experience creating and executing test cases based on requirements, acceptance criteria, user stories, and business processes. • Hands-on experience testing ServiceNow or similar enterprise workflow platforms. • Hands-on experience with ServiceNow ATF, including creating, maintaining, troubleshooting, and executing ATF tests. • JavaScript scripting ability, preferably within the ServiceNow platform. • Ability to read, understand, and troubleshoot ServiceNow configurations and scripts, including business rules, client scripts, UI policies, ACLs, flows, notifications, and related platform behavior. • Strong issue triage skills with the ability to isolate root cause and distinguish between defects, requirements gaps, data issues, configuration issues, integration issues, and expected behavior. • Ability to document defects with enough detail for development teams to investigate efficiently. • Understanding of sprint-based testing. • Strong analytical thinking, attention to detail, problem-solving skills, and ownership mindset. • Ability to prioritize assigned work, manage competing deadlines, and escalate appropriately. • Strong written and verbal communication skills. • Ability to work effectively with both technical and non-technical stakeholders. It’s a bonus if you have • ServiceNow platform testing experience. • ServiceNow ATF automation experience. • JavaScript or ServiceNow scripting experience. • Experience testing workflows, approvals, notifications, role-based access, integrations, portals, forms, workspaces, and data-driven logic. • Experience supporting upgrades, releases, regression testing, integration testing, and UAT. • Experience with test management tools such as Jira/Xray or similar. • Experience reviewing logs, record history, audit history, system behavior, and configuration to s