Client Onboarding Analyst at Citigroup

Job description

The Client Onboard Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job. Responsibilities: To open customer’s accounts, to provide customers with the necessary forms and information on opening/closing accounts; consultations to customers on local banking legislation and banking practices on account opening/closing/changing activity To manage and control customers’ account opening/closing activity, including keeping customer account opening documentation To provide consultations to internal customers on local banking legislation and questions on account opening/closing/changing activity To assist the departments working with clients to prepare the documents required to open accounts To manage proper internal and external documentation for opening accounts, to provide customers with the necessary forms and information on opening/closing of accounts To take part in development of new Bank’s products and new TTS products implementation in Onboarding unit To maintain the bank’s customers database and other customer related databases To comply with applicable local regulation and Citibank requirements and policies To cooperate with other units in the bank on complex tasks related to Onboarding unit activity, new processes/products development, bank processes improvement To coordinate and participate, when required, in testing of Unit’s technical systems upgrades and enhancements To perform all required maintenance in corporate systems related to Onboarding processes (account opening/closing, interests and charges maintenance etc.); Signature verification and authority check of customer’s documents related to account opening To control timely preparation of reports to NBU and State Guarantee Fund, internal reports to different corporate users on account opening and maintenance To ensure the confidentiality of information on transactions subject to financial monitoring. For effective cooperation with the bank's management and other divisions of the bank. For performing other duties established by the employer. To ensure the implementation, enforcement and follow-up of internal control procedures and policies within the responsibilities of the Department/division/unit/sector and the internal controls implemented. To perform other tasks of the employer if needed. Qualifications: Fluent in both English and Ukrainian. Previous experience in financial services preferred. Knowledge of bank products in the scope of opening and maintaining of bank accounts preferred. Customer communication experience (internal/external) is a plus. Knowledge on the field of finances and banking is a plus. Flexibility, team spirit, loyalty and high attention to detail. Good PC skills (Excel, Word). Be able to work under pressure and to meet deadlines. Education: Bachelor’s/University degree or equivalent experience What we can offer you : By joining Citi Ukraine, you will not only be part of a business casual workplace with a hybrid working model (partly office, partly work from home) , but also receive a competitive base salary and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Continuous career progression