Client Manager I - MFO at Brown Brothers Harriman in Philadelphia, PA

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Join us as a Client Manager I The Client Manager I position provides foundational support to the Relationship Manager Team Leader, serving as a primary point of contact for our clients, including those with complex needs. The role independently manages the day-to-day client activities, ensures timely resolution of client needs, and maintains a high level of service to strengthen client relationships. The Client Manager I prepares client presentations, supports client meetings, and assists in portfolio review discussions. This position also coordinates administrative and operational tasks, ensuring the smooth operation of team workflows and contributing to an efficient client service process. This role may also have opportunities to serve as second-chair Relationship Manager for larger, more complex relationships, providing valuable support to the lead Relationship Manager. The position also provides leadership by mentoring junior team members and supports the execution of strategic initiatives that align with team goals. Some of your key responsibilities include: Relationship Management: Independently serve as the primary support for all client relationships with little or no oversight from more senior Relationship Managers. Serve as the first point of contact for all client questions (e.g., tax checks, wires, charitable gifts). Partner with RMs to oversee RA work on presentations for client and prospect meetings. Manage CAs, PCAs, and AAs, and support business metrics for the relationship, including existing fee schedules, profitability of relationships, and relationship time management. Be proactive regarding client retention and the overall business development effort. Spend most of the time managing current accounts and overseeing the onboarding of client relationships. Investment Execution: Independently own accounts and, in conjunction with more senior RMs (as applicable) and the central account team, make all investment decisions. Oversee Relationship Associates as they troubleshoot client account issues such as portfolio reporting/activity, client reference data, client data requests, and non-receipt of mailings for their clients’ accounts. Create client meeting materials and independently present portfolio reviews at client meetings; may prepare but not present materials for larger/more complex clients. Rebalance and repaper portfolios in preparation for account reviews, including reviewing asset allocation to ensure guidelines for investing have not changed and have been properly documented using DI in CRM. Serve as the primary interface on behalf of clients with central management teams within BBH. Risk Management & Administration: Exercise sound, professional investment judgment on behalf of clients while avoiding risks to the firm and demonstrate 100% adherence to the compliance requirements of the business, including Investment Policy Statements, Know Your Customer requirements, and completing documentation and written records of meetings and discussions. As the primary day-to-day contact point with clients, elevate high-level risk issues to the senior RM, CAO, and/or TL. Ensure total compliance at the account level and oversee and respond to all compliance reports (e.g., overdraft reports, approved trades, delinquent documentation, IPSs). Oversee all account maintenance activities, including documentation, meeting materials, and performance evaluations. Business & Professional Leadership: Begin to identify and participate in personal and professional networks with an eye towards cultivating referrals in the future. Keep abreast of internal/