Client Manager at Nielsen IQ in Stockport, MAN

Job description

NIQ On-Premise helps to inform major decisions within our clients’ businesses; with overall responsibility for the project management of all briefs and deliverables, the CM plays a key role in shaping the On Trade strategy of major drinks brands.    The Client Manager will build & maintain great client relationships by providing best in class customer service, insight & deliverables, and in doing so is integral to identifying & creating further opportunities to broaden client stakeholder engagement & revenue prospects.     Sharing their analytical know-how and market knowledge. The CS Manager works closely with the team to develop their key skills, as well as manage the account time effectively to ensure all client responsibilities are met.  Always living and working within NIQ’s culture & core values.  Salary: 31000 GBP gross per year. Placement  will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.​​ Main Duties & Responsibilities   Reporting & Database deliveries (TRANSFORM):   Responsible for ensuring all CS validation of OPM is complete   First line support to Analyst, problem solving any & all technical production process issues, liaising with Production & Development teams as needed.  Project manage all reporting & database developments with all internal & external stakeholders  Analysis & Insight Creation (DELIGHT):  Interpret & deconstruct client briefs to ensure true client requirements are met  Recommend & provide guidance on methodologies, advanced analytics & use of additional NIQ services where necessary  Develop insight to capture a advanced market & client understanding, turning insights into SMART recommendations which are in line with their business objectives using SCQA and including quantified business objectives  Quality check final output ensuring output is accurate, Client Ready & brief relevant before sending to the project lead along with PQR documentation for final feedback & sign off  Client Management (GROW):  Responsible for always delivering excellent customer service  Ensure all contractual obligations are met, always working towards internal & external account reviews/plans  Responsible for training clients & advocating the use of CGA by NIQ Solutions across client base  Demonstrate a sound understanding of team targets & objectives both commercial and operational.  Main contact for all standard data queries & brief requests from clients, wider business or commercial team.   Build relationships across client business & drive awareness of NIQ services  Confidently present research findings & demonstrates market knowledge, ensuring each deliverable has relevant feedback survey included (T-NPS)   Identify revenue opportunities through understanding client objectives/challenges & conveying how NIQ On Premise services can support  Communicate & advocate the features, benefits & methodologies of all NIQ On Premise services   Proactively share interesting trends or insights identified either in trade, in the press, or from wider NIQ On Premise work with the client  Project Management & Team Leadership (OUR TEAM):  Organise own resource to ensure milestones are hit  Plan & manage multiple work streams or client demands, providing regular progress & resource updates on all deliveries to the project lead  Project manage all client briefs & liaise with all client stakeholders to ensure alignment on timescales, progress & output  Ensuring Project Start to Finish is followed for all Projects including presentation structure/story board, setting regular milestones for review & feedback (T-NPS), ensuring brief is completed to expected le