Client Manager at Greenberg Traurig in Los Angeles, CA

Job description

Greenberg Traurig (GT), a global law firm with locations around the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Marketing Team as a Client Manager located in our Los Angeles or Atlanta office. We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role will be based in either our Atlanta or Los Angeles office. Regular in-office presence is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Director of Marketing. Position Summary The Client Manager is a client-service and operations role supporting Kayne Anderson Real Estate. Working closely with the relationship shareholder and Co-Chair of Global Real Estate, the Client Manager will support GT’s strategic and expanding client relationship with Kayne Aderson Real Estate, acting as the central point of operational coordination across legal teams, practice groups, finance, pricing, billing, matter intake, innovation, marketing, technology, and firm leadership. The Client Manager helps ensure that the client receives consistently staffed, financially disciplined, transparent, and commercially aligned legal service. The role is designed for a sophisticated operator who can combine strong client-service instincts with data fluency, sound judgment, and the ability to influence partners and internal stakeholders. The Client Manager will not replace matter-level legal judgment or relationship-partner accountability; rather, they will create the operating cadence, management of information, consistency, escalation pathways, adherence to client policies and preferences, and follow-through needed to manage the relationship at scale. Key Responsibilities Integrated Client Operations, Governance, and Strategic Initiatives: Establish and maintain client-specific governance frameworks, including matter setup standards, billing protocols, task-code structures, timekeeper authorization processes, client data requirements, and operational controls. Coordinate client-specific outside counsel programs, including onboarding, training, guideline communication, attorney compliance monitoring, knowledge management resources, and operational support for client’s legal-service portfolio. Design and continuously improve client reporting systems, dashboards, data structures, workflows, and reconciliation processes to provide actionable portfolio-level visibility across budgets, forecasts, fee arrangements, matter performance, and legal spend. Lead strategic client initiatives involving legal operations, process improvement, technology adoption, artificial intelligence, reporting modernization, data analytics, and service-delivery innovation. Develop and maintain client knowledge-management resources, including playbooks, onboarding and training materials, reporting templates, operational documentation, and centralized repositories of client requirements and relationship intelligence. Serve as the operational quarterback across firm departments, coordinating stakeholders and driving accountability for client-service initiatives, process improvements, compliance requirements, and strategic priorities. Staffing and Resource Management: Partner with relationship shareholder to s