Client Manager Associate, Northeast Select at Guardian in Bethlehem

Job description

Position Summary Are you a customer-focused professional who enjoys building relationships, solving problems, and driving positive client outcomes? Do you thrive in a collaborative environment where you can influence renewals, identify growth opportunities, and support producers in meeting their business objectives? Guardian is seeking a Client Manager Associate, Select Market to support the retention and growth of our group insurance business. In this role, you will partner closely with Sales Consultants, underwriting, producers, and internal stakeholders to deliver renewal solutions, identify additional coverage opportunities, and provide exceptional service throughout the client lifecycle. This position offers the opportunity to develop deep expertise in group benefits products while contributing directly to customer retention and revenue growth. You Are A proactive relationship builder who enjoys balancing client service, sales support, and operational excellence. You are detail-oriented, analytical, and comfortable navigating multiple priorities in a fast-paced environment. You take ownership of results, communicate effectively with internal and external partners, and confidently identify opportunities to improve customer outcomes and business results. You Have Required Qualifications 3-5 years of relevant professional experience Strong written and verbal communication skills with the ability to explain complex information clearly and effectively Experience supporting customers, clients, producers, or sales organizations Consultative, negotiation, influencing, and relationship management skills Strong analytical, organizational, and problem-solving abilities Ability to manage multiple priorities while meeting deadlines and performance goals Proficiency with Microsoft Excel, Word, and PowerPoint Preferred Qualifications Bachelor's degree Experience within the group insurance, employee benefits, or financial services industry Knowledge of group insurance products, underwriting principles, and contract administration Experience using Salesforce, CPS, Panorama, Microsoft Access, or similar client management systems Experience supporting sales, account management, or client retention initiatives You Will Partner with underwriting and sales teams to develop renewal strategies, negotiate rate relief, and provide plan options that support client retention goals. Proactively identify opportunities to expand existing client relationships by generating add-issue quotes and recommending additional coverage solutions. Review and analyze experience reports and renewal data, providing clear recommendations and communications to producers and plan administrators. Manage the delivery of renewal packages, rate information, and coverage options to producers, assistants, and planholders in a timely manner. Serve as a subject matter expert on Guardian products, systems, processes, and workflows, helping stakeholders navigate tools such as Salesforce, CPS, and Panorama. Reporting Relationships As our Client Manager Associate, Select Market , you will report to the appropriate Client Management Leader within the Select Market organization. Location The primary location for this position is Bethlehem, Boston or NY /Hudson Yards. Travel Less than 10% travel is required for this position. Salary Range: $37,980.00 - $62,392.50 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surr