Client Coordinator, Student Health & Wellness at HUB International in Erie, PA

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. Position Summary The Client Coordinator I provides a professional and courteous high level of support to internal HUB Student Health & Wellness service teams in maintaining and servicing Student Health Insurance Plan clients and members. The role works with internal HUB service teams to maintain synergy among HUB corporate goals, carrier requirements, and the needs of our clients. Key Responsibilities Support internal HUB service teams by responding promptly and professionally to service needs and providing clerical and technical support in furtherance of overall client retention Document and manage member enrollment to ensure members are enrolled in the correct coverages in a timely manner Review and compare insurance waivers to university requirements, ensuring compliance Apply Student Health & Wellness Standard Operating Procedures and HUB Best Practices consistently to deliver a quality experience to clients and members Provide customer service to student insureds and/or their parents, including in-person benefits fairs, orientation events, phone conversations and emails Audit monthly carrier enrollment files to confirm accuracy of premiums billed by the carrier Assist in the production of quote requests, spreadsheets and other related items while verifying their accuracy Prepare summaries of insurance, proposals, and client benchmarking for client and internal HUB team review Prepare, peer review, and deliver client presentations, communication materials, and client reporting, including virtual and in-person education presentations Adhere to all HUB systems, procedures, and state regulations Manage other administration tasks as needed Required Qualifications High school diploma or equivalent required Life, Accident and Health Insurance License required within three months of hire date (HUB provides the training, expense, and preparation time) Ability to work independently Good written and oral communication skills Strong MS Office skills, e.g. MS Word and MS Excel Exceptional organization skills and strong attention to detail Identifies and resolves routine service issues, escalating matters that fall outside established procedures Numerical accuracy sufficient to verify premium calculations and reconcile enrollment counts against carrier files Ability to pivot quickly between multiple tasks Work Environment Fast-paced environment with frequently shifting priorities and seasonal peaks tied to the academic calendar Hybrid schedule based out of the Erie, PA office Travel of up to 25%, primarily for campus benefits fairs and student orientation events What we offer you We invest in your growth. HUB offers structured training, licensing support , and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements. Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans Generous paid time