Client Consulting Manager at Visa

Job description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description We are seeking an experienced consulting professional to join VISA Consulting and Analytics team in Belgrade as a Manager covering Southeast Europe (Serbia, Montenegro, North Macedonia, Bosnia and Herzegovina, and Albania). In this role, you will be responsible for identifying, shaping, selling, and delivering consulting engagements for Visa’s clients. You will combine consulting expertise, payments knowledge, and data-driven insights to help clients grow their business and improve performance. Potential projects could include strategy developments, portfolio management diagnostics, assessments of digital product and marketing strategies, product design and launch, development of industry landscape evaluations to inform payments strategies, and optimization of client customer experience and supporting processes. They are typically 2-3 months in duration and running in parallel. This is a highly client-facing role requiring strong commercial acumen, project leadership, and the ability to translate complex data into actionable recommendations. Key responsibilities: Business Development and Client Engagement Identify, shape, and support the sale of consulting project with financial institutions and other key clients Develop proposals, define project scope, and contribute to contract discussions Build and manage senior client relationships, acting as a trusted advisor to key stakeholders Project Leadership and Delivery Lead the end-to-end delivery of consulting engagements, ensuring high-quality outputs, on-time delivery, and adherence to budgets Manage multiple projects and workstreams simultaneously across the Southeast Europe region Translate client challenges into structured problem statements and actionable project plans Guide and mentor project team members (internal and external) to deliver high-impact results Analytics and Problem Solving Leverage Visa’s proprietary data, benchmarks, and analytics capabilities to generate differentiated insights Analyze client data, market trends, and competitive landscapes to identify performance gaps and opportunities Collaborate with data science teams to incorporate advanced analytics into client solutions Solution Development and Impact Develop fact-based recommendations that address client objectives and drive measurable business impact Design and deliver compelling, executive-ready presentations and materials Support implementation of recommendations where relevant, working closely with clients and Visa teams Collaboration and Stakeholder Management Mobilize cross-functional Visa expertise (e.g., product, risk, marketing, innovation) to deliver holistic solutions Work closely with regional and global VCA teams to bring best practices and methodologies to clients Qualifications Basic qualifications: 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications: 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Bachelor's degree in business, economics, finance or a related field; advanced degree (e.g. Master’s, MBA, PhD, etc.) is a plus 5+ years of relevant work experience in one or more