Client Advocate, Employee Benefits at HUB International in Roseville, CA

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. THE OPPORTUNITY: Acts as a benefit advocate for our clients. Helps resolve employee benefit issues, as well as educate our clients on how to better utilize their benefit plans. DUTIES & RESPONSIBILITIES: Presents a knowledgeable, professional, and helpful image on behalf of the company. Handles inbound calls on a queue system. Assists clients and employees with various claims and benefit issues. Respond to all phone calls and inquiries no later than 24 hours after receipt. Provides timely resolution of issues. Communicates with employers, employees, and medical providers to resolve benefit issues. Helps educate client employees on how to maximize their plan benefits. Documents all activities to ensure accurate reporting of eligibility and plan issues. Handles other duties and tasks as deemed appropriate by the Supervisor or Manager. QUALIFICATIONS: High School / GED 1-2 years healthcare claims processing, or benefits administration preferred Bilingual preferred KNOWLEDGE / SKILLS / ABILITIES: Ability to effectively and professionally communicate orally and in writing with internal and external customers. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Computer skills: proficiency with Microsoft Office Suite and Outlook. Desire to learn and grow within the insurance industry. Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately. Confidence and demeanor to effectively interact with all levels within the organization. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly. Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy. WORKNG CONDITIONS AND PHYSICAL DEMANDS: This position primarily involves remaining in a stationary position for the majority of the workday. The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The expected salary range for this position is $21-$24/hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. #LI-CD1 What we offer you We invest in your growth. HUB offers structured training, licensing support , and ongoing development opportunities designed to accelerate your career. Ben