Classroom Technology Support Technician at UW in Bothell, WA

Job description

Job Description UW Bothell Information Technology has an outstanding opportunity for Classroom Technology Support Technician (Computer Maintenance Technician 3 (NE S SEIU 925 Non Supv)) to join their team. UWB IT is seeking a dynamic and energetic individual that loves technology and new challenges and can work in a diverse university environment. Ideal candidates will bring excellent technical and interpersonal skills, a team-oriented and collaborative approach, and a desire to continue to develop and refine your skills. As a member of our team, you will have opportunities to grow technically and professionally. About this Opportunity: Reporting to the Director, Academic & Collaborative Technology, the Classroom Technology Support Technician is responsible for providing critical technical support to the UW Bothell classroom technology infrastructure. The Classroom Technology Support Technician is a member of the Academic & Collaborative Technology group in UW Bothell IT. This position utilizes excellent customer service and technical skills to provide timely response to classroom technical issues and related audio-visual environments (e.g. conference rooms and event spaces) in support of UW Bothell’s mission. Key Responsibilities: Classroom & A/V Technology Support : 45% Install and configure standard classroom A/V stack (currently mix of Extron, Biamp, Inogenie, and other technology), including manual set up, configuration (internal and network), testing and troubleshooting. Provide technical instruction, guidance, and hands-on support for maintenance activities. Act as primary escalation contact for Classroom Technicians. Perform root cause analysis, document troubleshooting procedures through resolution. Provide additional equipment as a workaround in event of equipment failure to reduce downtime for classes and/or events. Responsible for directing, training, and organizing support teams on projects; inspect work in progress and assure quality standards are met. Respond to technical support calls in classrooms, conference rooms, computer labs and event spaces. Troubleshoot technical problems, resolve, or escalate incidents as they occur to restore defined service levels. Perform root cause analysis, document problem resolution and technical troubleshooting procedures. Perform support functions needed to maintain fully operational status of classroom technology and other facilities. Includes Saturday event support. Implement and manage networked media control and management systems in UW Bothell classroom and event spaces, including installation, system commissioning, and routine maintenance. Perform basic LAN networking tasks, such as assigning IP addresses, installing unmanaged switch infrastructure, equipment rack assembly, installation of media components, and configuring communication between classroom devices. Technically support and provide troubleshooting, maintenance, repair and testing of all campus computerized media systems and equipment in smart classrooms, presentation rooms, computer classrooms, lectures halls, practice and interview rooms, videoconferencing rooms, smart conference rooms, and student activity areas. Tier 1 / 2 client computing support may be required. Including but not limited to macOS, Windows 11, and client hardware troubleshooting, support, and installation. Provide support for classroom tech calls and events when needed. A/V Systems Administration, Integration & Technology Lifecycle: 35% Administrate and consult for computer-controlled media systems, program and configure integrated A/V systems (AVoIP) including Extron and AMX systems while establishing communication links between each system computer, network switches, touch panels, computer interfaces, system switcher, projector, motorized screens, etc., through campus network, RS-232, HD-Base T, XTP/DTP, infrared, relays, and device control drivers. Manage firmware and driver lifecycles on all computer-controlled media devices on campu