Claim Team Mgr - WCCS DEPLOYED at State Farm

Job description

Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. Responsibilities Responsibilities When you join our team, you can feel good knowing you are helping our customers recover from the unexpected. Weather and Catastrophe Claims Services (WCCS) handles homeowners, commercial and large loss claims from natural disasters and/or weather-related events. Team Managers are committed to leading and developing our WCCS employees to ensure they provide the best service for our customers. This includes: First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements Promoting development of employees within an inclusive environment Where You'll Work: These are deployable positions that may require extensive travel throughout the U.S., with our Weather Catastrophe Claims Services team. Selected candidates must reside in Alabama, Arkansas, Colorado, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Virginia, or West Virginia. If you do not currently reside in one of these areas and are selected for the position, you must be willing to relocate at your own expense. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours. Qualifications Qualifications Competitive candidates must demonstrate the following: Effective written and verbal communication skills Demonstrated leadership behaviors: Promote and maintain a relentless focus on the customer when making decisions Candidly assess our environment and tackle challenges head-on - Inspire and energize people to understand and achieve common goals Exemplify ethical and honest behavior in fulfilling our Mission, Vision, and Shared Values Drive pace to achieve results, based on a clear understanding of goals and initiatives Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspections of both residential and commercial structures; ability to crawl in tight spaces Experience with Xactimate, XactContents A valid driver’s license is required, as driving is an essential function of this job. A Motor Vehicle Record (MVR) will be requested as part of the pre-employment background check. Additional Details: Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s). Our Benefits Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Potential starting salary range: $107,000.00-$142,000.00 Starting salary will be based on skills, background, and experience High end of the range limited to applicants with significant relevant experience Potential yearly incentive pay up to 24% of base salary At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to