Circulation Supervisor at Santa Clara University in Santa Clara, CA

Job description

Position Title: Circulation Supervisor Position Type: Regular Hiring Range: $28.03 - $33.65 per hour; Compensation will be based on education, experience, skills relevant to the role, and internal equity. Pay Frequency: Hourly A. POSITION PURPOSE Under the direction of the Help Desk Manager, the Circulation Supervisor provides excellent, customer-focused services in support of the University’s academic programs. They assist in the coordination of daily operations of front-line library services, including borrowing transactions, information assistance, data collection, building operations, and student employee oversight. They perform circulation-related functions, coordinate Course Reserves, oversee the University Library Help Desk and building operations during evening and weekend hours, and assist with oversight of the library's physical collections. B. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Circulation of Library Materials and Access Services Responsibilities (50%) Uses the integrated library system to circulate materials (checkout, check-in, place holds, etc.) to members of the Santa Clara University community. Assists patrons in locating materials in the Library using the University’s online catalog. Coordinates physical course reserves Communicates directly with faculty concerning reserve materials and library policies Suggests changes and improvements to Course Reserves policies and procedures Effectively communicates library policies, including circulation privileges, to library patrons. Communicates with bursars’ office to complete billing-related tasks; keeps appropriate and accurate records related to billing Communicates effectively with patrons to resolve billing problems Overrides patron blocks when appropriate Monitors the Automated Retrieval System (ARS) for retrieval requests and, in the absence of the ARS Maintenance Supervisor, assists with troubleshooting ARS operations Regularly removes expired holds from the Help Desk hold shelf Works with Technical Services to resolve issues with physical items Adds select items to existing catalog records Assists with the processing of Interlibrary Loan requests (borrowing and lending) Supports special initiatives of the Help Desk Team 2. Evening and Weekend Supervision of the Library and the Library Help Desk (45%) Staffs and oversees the Library Help Desk during scheduled hours, providing courteous directional and informational assistance and simple reference assistance to users, requiring a general knowledge of the library’s physical facility, organization, collections, and policies Supervises the work of student employees, providing ongoing training, direction, and support, during scheduled shifts. Assists with maintaining the student employee Help Desk schedule Refers complex questions to the appropriate individual or department Opens/Closes and secures the library 3. Other duties as assigned (5%) Special projects may include tasks such as weeding, cataloging work, supply ordering, or other library processing projects. Work on projects in support of the Access & Delivery Services Unit or the University Library C. PROVIDES WORK DIRECTION or RECEIVES WORK DIRECTION FROM This position provides work direction to student employees. This position receives work direction from the Library Help Desk Manager. D. GENERAL GUIDELINES 1. Recommends initiatives and implements changes to improve quality and services. 2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. 3. Maintains contact with customers and solicits feedback for improved services. 4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives. 5. Researches and develops resources that create timely and efficient workflow. 6. Prepares progress reports; informs supervisor of project status; and deviation from goals. 7. Ensures completeness, accuracy and timeliness of all operational fu