Chief Revenue Officer, Process Transformation at Salesforce in San Francisco, CA

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Location: This role leads a global team and can be based in any major hub in AMER or EMEA. Summary: Salesforce is seeking a dynamic and transformational Chief Revenue Officer (CRO) to lead the global Process Transformation (Regrello & Apromore) sales organization and serve as a key member of the AI Labs Leadership Team. This executive will own the growth strategy and commercial execution for the Process Transformation business, driving revenue growth, new customer acquisition, expansion, and scalable go-to-market motions globally. The CRO will play a critical role in shaping the future of the business, bringing together AI, data, and automation to redefine how customers optimize and transform their business processes. The CRO will serve as a trusted advisor and strategic partner to senior leadership, helping define the business’s long-term growth strategy and strengthen Salesforce’s position for sustained market leadership. Success will require an unwavering customer focus, deep understanding of market dynamics, and the ability to translate strategy into disciplined execution across a complex, rapidly evolving organization. The ideal candidate will bring enterprise-scale leadership, deep technical expertise in business process optimization, consultative nature, systematic builder, intellectual curiosity, commercial acumen, and exceptional organizational agility — with the ability to anticipate market shifts, align senior stakeholders, build and inspire high-performing teams, and accelerate growth in the era of the Agentic Enterprise. Responsibilities: Own the revenue strategy for Process Transformation, driving durable, predictable growth across customer acquisition, expansion, retention, and disciplined execution. Shape and execute the go-to-market strategy, leveraging targeted industry plays, optimized account coverage, strategic partnerships, and differentiated market motions to accelerate growth and customer adoption. Lead the evolution of the sales motion in the era of the agentic enterprise, helping customers harness AI, data, and automation to transform business processes, customer engagement, and growth. Serve as a trusted advisor to CEOs, CIOs, CTOs, Chief Data Officers, and other senior business leaders, positioning Salesforce’s Business Process Optimization portfolio as a strategic platform for enterprise transformation and measurable business outcomes. Drive cross-functional alignment across Solution Engineering, Customer Success, Alliances & Channels, Industry GTM, and Enablement to deliver a unified, outcome-oriented customer experience and maximize revenue opportunities. Own business performance and operating rigor, including forecasting, pipeline health, inspection, and performance management, providing clear, actionable insights to executive leadership. Build and lead a high-performing organization, fostering a culture of accountability, customer obsession, and excellence while developing and retaining world-class talent. Lead through organizational and market transformation, translating evolving business strategy into clear priorities, strong alignment, and decisive execution across the organization. Serve as a stra