Centralized Delivery Onboarding Specialist - Adecco - US at Adecco Group

Job description

About the role MSP Onboarding, Compliance & Associate Care Specialist, Customer Excellence is responsible for directly facilitating the associate onboarding process to ensure compliance while providing an exceptional associate and customer experience that positively reflects Adecco’s brand. Additionally, this role will provide consultation and direction to all cross functional team members on the Customer Excellence team and Vertical colleagues to ensure we are meeting all the onboarding and compliance requirements and standards of our customers based on the agreed upon contractual terms and conditions. As the MSP Onboarding, Compliance & Associate Care Specialist, you will be a part of the team that provides outstanding customer service, robust onboarding, and compliance support in a timely manner for assigned customer engagements. This role will be a part of a team containing other Onboarding, Compliance and Associate Care Specialist along with Talent Experience Specialists, Coordinators, Account Executives Leads and Managers. The team must create an atmosphere where a culture of diversity is embraced, performance is recognized or addressed, and development of current role and careers are fostered. What you’ll be doing · Acts as the main contact for the Customer Excellence team members and associates to ensure accurate and timely flow of onboarding information. · Serves as the primary point of contact during candidates onboarding proactively communicating onboarding expectations and requirements needed prior to the candidates start date. · Connects with associates daily via incoming or outbound calls as well as emails or text to help convert as many offers to starts as possible by getting the associates to complete their onboarding timely. · Initiates and schedules pre-employment onboarding activities including but limited to background checks, reference checks, drug screens, education, employment verifications, onboarding paperwork, etc. Proactively resolves background adjudications and other items that would disqualify candidates from employment. · After the new hire has accepted the job offer, the MSP Onboarding & Compliance Specialist will handle all paperwork, compliance requirements, employee screening appointments, onboarding, and other contractually obligated items. · Provides candidates with USV and customer specific packets prior to start date. · Verifies the completion of candidate required tasks including I9 verification, health checks and payroll activities. · Completes necessary audit related activities ensuring that candidates have been placed to the appropriate orders and conditional employment offers were extended. · Proactively updates candidates and customers with potential disruptions or delays to the start date. · Once pre-employment activities are successfully completed, schedules new hire for orientation (if applicable) advising all necessary parties for a seamless handoff (i.e. hiring manager, recruiter, AEs). Notifies recruiter and AE should a new hire fail any pre-employment activities requiring an offer to be rescinded · Once the associates have started the assignment, support all Associate Care activities in conjunction with the Talent Excellence Specialists, Account Executives, Leads, Managers and customers. · Communicates effectively and clearly to all parties involved especially to the associates, Talent Excellence Specialist, Account Executives, Leads, Managers and customers. · Completes data entry and administrative related activities tracking completion of onboarding activities in all systems from Bullhorn, CM and VMS tools. · Maintains and updates thorough, accurate, and compliant documentation of all customers, candidates, and temporary employee interactions in Bullhorn, CM and VMS tools. · The MSP Onboarding & Compliance Specialist partners with their Lead/Manager and the Customer Excellence team to regularly review performance outcomes against the Service Level Agreements (SLAs) and Key