Catastrophe Field Property Adjuster at Allstate

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description Responsible for investigating and confirming the facts of loss for advanced homeowner property claims. Determines coverage, evaluates damages, and adjusts and negotiates claims within authority limits. Responsible for creating and/or auditing comprehensive estimates for first-party homeowner claims to support accurate claim resolution. As a CAT Field Property Adjuster, you will inspect residential properties damaged by a variety of perils, including wind, hail, water, fire, lightning, and other catastrophic events. Responsibilities include investigating losses, evaluating policy coverage, documenting damages, preparing repair estimates, and working directly with customers through the claim resolution process. When field inspections are not possible, you may utilize virtual inspection and collaboration technology to evaluate losses and assist customers remotely. We are seeking an independent and customer-focused claims professional who can effectively manage claims from initial inspection through final resolution while delivering exceptional service during catastrophe events. Schedule, Travel & Hiring Locations Work Schedule This position requires extended catastrophe deployments based on business needs and claim volume. NatGen CAT adjusters are typically deployed on approximately 30-day rotations, with flexibility based on storm severity and operational needs. Deployments may be extended beyond 31 days for large-scale catastrophe events, including hurricanes and other widespread losses. Adjusters are expected to remain at their assigned deployment location for the duration of the assignment, including overnight stays. Following four consecutive weeks of deployment, adjusters are generally provided a provisional four-day weekend (travel time not included) to allow for rest and time at home, based on operational needs. Between deployments, employees may complete virtual claim responsibilities, including supplements and reconciliations, from their home-based work location. Training Schedule: Approximately two weeks of training, followed by field training or ride-along support. Final dates and location will be communicated during the hiring process Location: Fully remote when not deployed. Preferred Hiring Locations Target hiring locations include: Texas Colorado Kansas Missouri Illinois Ohio Indiana Not Eligible for Residents of: Alaska, Hawaii, Puerto Rico, California, or Washington. Key Responsibilities Possesses a deep understanding of policy language and coverage application across homeowner products. Investigates, evaluates, and resolves complex homeowner property claims. Creates, reviews, and/or audits detailed repair estimates for residential property losses. Evaluates settlement alternatives while ensuring regulatory compliance and fair claims practices. Negotiates settlements, issues payments within authority guidelines, and documents claim activity accurately. Builds and maintains strong relationships with customers, contractors, agents, and internal business partners. Effectively manages claim inventory and prioritizes work during catastrophe response events. Utilizes inspection technology and emerging tools to support claim investigations and customer service. Preferred Skills & Experience Experience handling property insurance claims from inspection through final resolution. Knowledge of residential construction methods, repair practices, and property damage assessment. Experience interpreting insurance policies and applying coverage provisions to claim decisions. Familiarity with Xactimate, including estimate writing, sketching, and claim docume