Cashiering Analyst at Howard University

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work arrangements Financial Wellness: Competitive salary, 403(b) with company match Professional Development: Ongoing training, tuition reimbursement, and career advancement paths Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness We are seeking a detail-oriented Cashier Analyst to support University cashiering, student account and third-party operations through payment processing oversight, cashier and deposit reconciliation, exception and variance research, unapplied payment analysis, account adjustments, and daily financial reporting. This role partners with Bursar leadership and University departments to improve transaction accuracy, resolve payment discrepancies, strengthen internal controls, support audit compliance, and enhance service to students and departmental customers. NATURE AND SCOPE: Reporting to the Manager of Cashiering and Accounting, this position ensures high-quality financial controls, payment processing, timely reconciliation, and strong customer service in support of the University’s goals for compliance, operational excellence, and student success. The role is critical to the continued optimization of the Bursar Office and Workday Student Financials following Howard University’s recent system implementation. PRINCIPAL ACCOUNTABILITIES: Monitor daily cashiering and payment activity and identify exceptions, including voids, reversals, refunds, duplicate transactions, returned payments, chargebacks, and unusual account activity. Reconcile cashier sessions, electronic payments, wire transfers, safe counts, departmental deposits, payment batches, bank deposits, and general ledger activity; research and resolve overages, shortages, and posting variances. Support end-of-day close activities by balancing cashiering system reports to cash, check, credit card, electronic payment, and other tender totals. Receive, verify, and accurately post student and departmental payments, including cash, checks, credit and debit cards, electronic payments, wire transfers, and third-party payments. Analyze unapplied payments, suspense items, aging transactions, returned items, and account exceptions; coordinate corrections, transfers, and adjustments with Student Accounts, Third Party, Veterans Office, Accounting, Financial Aid, and other University offices. Review and validate supporting documentation for refunds, reversals, adjustments, returned payments, cash disbursements, and other cashiering transactions to ensure proper authorization and policy compliance. Prepare and distribute daily, weekly, and monthly reports on cashier activity, deposit status, reconciliation results, variance trends, aging items, and compliance metrics. Maintain accurate cashiering records, audit trails, deposit documentation, and retention files; support internal and external audits by providing transaction details, documentation, and research findings. Maintain cashiering master data and system configurations as assigned, including tender types, merchant accounts, cashier assignments, and user access; test updates and escalate system issues to the appropriate technical support team. Assist with cashier training and coaching on payment processing, cash controls, system procedures, documentation standards, and University policy requirements. Partner with Bursar leadership and University departments to recommend process improvements that reduce errors, s