Campus Experience Manager at Industrious in New York, NY

Job description

Senior Campus Experience Manager ABOUT EXPERIENCE BY INDUSTRIOUS Experience by Industrious is a workplace hospitality brand launched by CBRE — built on the idea that where you work should actually feel like somewhere worth showing up to. We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide. ABOUT THE ROLE You're the person who makes buildings feel alive. Not in a vague way, but in a real, every-single-day way. The tenants who grab coffee know your name. Property management calls you first when something goes sideways. The leasing team wants you on their tours because you make the space feel like somewhere people actually want to show up. As a Senior Campus Experience Manager, you own the full on-site experience for large commercial assets across a dynamic NY campus: community programming, amenity operations, meeting and event sales, lobby arrivals, building communications, and the team that delivers all of it. You're the single point of accountability for how these buildings feel to everyone who walks through their doors. It's a general manager role with a hospitality soul. Part of your day will be coaching your team, part of it troubleshooting with vendors, part of it thinking three months ahead on programming and budgets. The variety isn't a side effect of the job. It is the job. The buildings that work best aren't just well-run. They're places tenants talk about, renew in, and bring clients to. That's what you're here to build. WINNING IN THIS ROLE MEANS • Tenants feel genuinely known and cared for. They're not just occupying square footage; they're part of something you've built. • The building team runs smoothly whether you're there or not. Your systems, standards, and culture do the heavy lifting. • Asset and property management teams trust your judgment. They look forward to your quarterly recaps because they're honest, specific, and useful. • The building's NPS trends upward quarter over quarter, and you have a clear story for why. • Your direct reports are growing. They have clear goals, real feedback, and feel like they're in the right place. YOU'LL LOVE THIS ROLE AND SUCCEED AT IT IF • You're a natural GM, not just a great operator. You think about the whole building (people, programs, spaces, revenue), not just your piece of it. Owning an outcome end-to-end is what gets you out of bed. • People tend to trust you quickly, and you're not entirely sure why. Tenants like you before they have a reason to. Your team works hard because they want to, not because they have to. You've always been this way. • Details don't fall through the cracks with you. You're the one who notices the signage is off-brand, that a vendor hasn't confirmed, that the meeting room wasn't reset. And you handle it without being asked. • You can sell, and you actually enjoy it. Meeting and event revenue is real here. You're comfortable with outbound strategy, inbound follow-up, and a Tripleseat pipeline, without losing the human touch in any of it. • You coach as naturally as you operate. You know how to set expectations, give feedback in the moment, and have the harder conversation when it's needed. People get better at their jobs from working with you. • You're comfortable being accountable for things you don't fully control. Third-party vendors, property management, leasing teams, you set the service culture across all of them without having direct authority over most of them. • You move between big picture and ground level without losing your footing. You can walk a quarterly recap with an asset manager in the morning and personally reset a meeting room before a VIP tour in the afternoon. Both feel equally important to you. NOT THE RIGHT FIT IF • You do your best work in a clearly defined lane. This role has a lot of lanes, and most days you're driving in several of them at once. • People manag