Call Center Pharmacy Technician at Cencora in Reading, PA

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This is an onsite Pharmacy Call Center Technician position located in West Reading, PA. This is a full-time position. Hybrid work opportunities may be available after 90 days based on operational needs, job performance, and departmental requirements. Shifts are usually 8 hours with the potential for rotating weekends and holidays. Starting pay is $24/hour or higher based on experience. A Pharmacy Technician in our organization is a positive, team-oriented professional committed to delivering outstanding customer service and patient care. Successful candidates are able to manage multiple priorities, adapt to changing demands, leverage technology effectively, and communicate clearly with patients, providers, and colleagues. Responsibilities Answers inbound calls, makes outbound calls to provide support for customers inquiries and electronic communications within pharmacy operations. Manages and resolves customer complaints; escalating to manager as necessary. Interacts regularly with external contacts such as patients, prescribers, and other staff to solve problems or answer questions. Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent, high-quality customer experience. Manages and completes project assignments to achieve desired results within the defined timeline. Responsible for creating and updating patient profiles in the pharmacy information system. Enters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions. Responsible for entering all prescription information into the pharmacy information system and adjudicating claims. Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients, and pharmacists. Assists with the review and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate. Assists pharmacist by providing required information for therapeutic consults with patients. Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues. Responsible for utilizing various technology platforms to meet customer and business needs. Participates in achieving business goals and metrics for the organization. Performs related duties as assigned. Education: Normally requires a minimum of two (2) years directly related and progressively responsible pharmacy experience. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification preferred. PA Registered Pharmacy Technician license or Pharmacy Technician Trainee license is required. For further information, please consult the state board of Pharmacy. Skills: Ability to build positive relationships through effective communication and collaboration Ability to work quickly and accurately under time and volume constraints Strong customer focus and ability to manage customer expectations Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction Familiarity with pharmaceutical products, services and drug interactions Strong organizational skills; attention to detail Good analytical skills Proficiency with pharmacy management systems Proficiency with Microsoft M365 software applications for productivity, reporting, and communication Spanish-language proficiency is