Business Training Consultant at CIBC in Vancouver, BC

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You’ll Be Doing The Business Training Consultant will consult on, analyze, develop, implement, and evaluate training needs, leveraging existing technology and techniques to build out the front line branch capability of engaging digitally with clients. Training solutions will be aligned with CIBC business partners’ strategies and are aimed to increase front line effectiveness with client interactions. The primary responsibility of the Business Training Consultant is to research, recommend, design, and develop integrated, comprehensive training solutions supporting client facing technology initiatives. Based on analysis and assessment of business partner and learner needs this role will act as a subject matter expert post launch of any client facing technology releases to help identify and close any training gaps, and assist branch users with any technical challenges when engaging digitally with clients. In addition, this role will work with Managing Directors, Regional Directors, Branch Administrators and Investment Advisors and act as a conduit between head office and the branch network, working closely with Wood Gundy Technology, Product, Practice Management, Marketing and the Business Consultants in Training & Development supporting the execution learning design solutions. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. The expected annualized base salary range for this role is $69,800 to $87,200. The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles. In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program. We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process. How You’ll Succeed Learning Needs Analysis- Independently or collaboratively analyze and recommend solutions to increase front line effectiveness with client interactions; closing any gaps or challenges related to client facing technology releases. Conduct needs assessments; gather and interpret the data to identify trends, gaps; research, gather, and interpret relevant content in conjunction with business partners to make recommendations to close those gaps in support of business strategies and new initiatives. Define measurable and achievable performance and training objectives. Identify appropriate training tools and methodologies such as e-learning, multimedia, workshop, knowledge objects, paper-based solutions, blended solutions, etc. to achieve performance and training objectives. Make recommendations for leveraging and repurposing existing L&D content, and designing new content in ways that minimize future maintenance and duplication of effort. Instructional Design- Design and develop integrated, comprehensive training solutions to meet to meet learner needs. Create detailed storyboards, including content highlights, key concepts, graphic/ media ideas. Facilitate training sessions as required; at a National, Regional or branch level. Learning & Development- Actively participate in and pr