Senior Fee Control Clerk - Parking Services - UTK at University of Tennessee System in Knoxville, TN

Job description

This public-facing position serves customers at the service window, by telephone, and through electronic communications. The employee uses parking management software, payment-processing systems, and standard office applications to research account questions, complete authorized transactions, and maintain supporting records in accordance with university financial policies and departmental procedures. Customer Service and Permit Processing Provide courteous service in person, by telephone, and through departmental email; explain permit options, eligibility, regulations, payment procedures, and citation appeal procedures. Verify eligibility and documentation; process authorized permit purchases, renewals, replacements, and related transactions. Assist customers with online permit purchases, vehicle registration, and payment services; document requests and refer unresolved disputes or requests for exceptions. Cashiering and Daily Reconciliation Accept and accurately post approved payments for permits, citations, and related charges; issue receipts, make change, and safeguard assigned funds. Open and close cashier sessions, balance assigned collections against system reports, and prepare daily summaries and supporting deposit documentation. Research and report discrepancies; process authorized refunds, voids, and corrections under established approval and payment-security procedures. Parking System Records and Account Support Create and update customer, vehicle, permit, and citation-related records within assigned permissions; research balances, payment histories, and discrepancies. Coordinate account questions with the Bursar’s Office, business staff, enforcement, and other authorized offices; process assigned towing and impound-related payments and records. Generate routine reports, maintain records, protect confidential information, and report system problems; participate in assigned testing and training. Operational Support Provide backup coverage during absences, permit sales, semester openings, and other peak periods; route correspondence, participate in cross-training, and perform related duties. Required Qualifications Education: High school diploma or equivalent. Experience: Two years of relevant cashiering, customer service, or financial recordkeeping experience, including payment handling. An equivalent combination of education, training, and experience may be considered consistent with university classification requirements. Knowledge Skills and Abilities Knowledge of basic cash-handling, payment-processing, and financial recordkeeping practices. Skill in basic arithmetic, accurate data entry, cash balancing, email, spreadsheets, and customer communication. Ability to learn parking management software, research discrepancies, maintain confidentiality, organize competing requests, and apply procedures consistently. Ability to remain professional during difficult interactions and refer matters outside assigned authority. Preferred Qualifications Education: Additional coursework or training in bookkeeping, accounting, business, or a related field. Experience: Experience with computerized cashiering or parking systems, cash-drawer balancing, daily transaction reports, or service in a university or other high-volume public-facing environment. Knowledge, Skills, and Abilities: Familiarity with permit administration, parking regulations, electronic customer records, and spreadsheet reporting. Work Location Knoxville, Tennessee. This position works onsite in an office and customer service window environment. Evening or weekend assignments may be required for scheduled events or peak operational needs. Compensation and Benefits UT market range: MR05 Find more information on the UT Market Range structure here Find more information on UT Benefits here About the Department Parking & Transportation supports the University of Tennessee, Knoxville’s academic mission and campus activities through parking administration, transportation