Business Systems Director, IR at Bain Capital in Boston, MA

Job description

TITLE: Business Systems Director, Investor Relations LOCATION: Boston, MA BAIN CAPITAL OVERVIEW With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents. We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights. Our people are the heart of our advantage. Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes. For more information visit: Bain Capital DESCRIPTION This position will be working within Bain Capital’s Investor Relations Technology team, which supports global fundraising, investor relations, and limited partner servicing functions across the firm’s Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets strategies. This role will work on systems and projects focused on supporting the needs of the global Investor Relations business. Leveraging both your business and technical knowledge, this individual will lead a team of onshore analysts and offshore developers, QA engineers, and architects, working closely with IR business stakeholders, vendors, application developers, and QA specialists to provide solutions supporting our technology platforms—including Salesforce CRM, Snowflake, Affinity, and AI/automation tools—for fundraising, LP servicing, and investor reporting operations. This will include driving IR-mandated projects—such as CRM-to-fund-accounting integrations, relationship intelligence tools, and AI-enabled workflow automation—as well as participating at various levels in other technology-related initiatives, from strategic approach conception to new system development/integration to post-implementation support. The ideal candidate will possess strong leadership skills, a sense of ownership, exceptional communication skills, and a deep understanding of investor relations and fundraising-focused systems and processes. This is an excellent opportunity for someone to use their knowledge to really make an impact across a wide spectrum of investor-facing functions, and to gain exposure to key business leaders in a world class organization. KEY RESPONSIBILITIES Business Analysis & Delivery Lead requirements gathering, documentation, and testing of solutions supporting global fundraising and investor relations business needs. Translate complex business requirements into actionable technical specifications. Identify opportunities to streamline processes and enhance system functionality. Oversee applications supporting the IR business, including Salesforce CRM, data lake analytics, deal CRM, fund closing and LP reporting workflows Stakeholder Engagement & Communication Partner with Fundraising, Client Relations, Legal, and Finance teams to align technology solutions with business goals. Compile and communicate release notes, roadmaps, and project updates for stakeholders. Serve as a trusted advisor, balancing business priorities with IT objectives. Team & Vendor Management Lead a team of onshore analysts and offshore develop