Business Systems Analyst: Salesforce Marketing at Albemarle in Banglore

Job description

Be an essential element to a brighter future. We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our customers and the planet. Job Description Albemarle is hiring for a Business Systems Analyst: Salesforce Marketing . This position is in-office and located in Bangalore, India . The Business Systems Analyst (BSA) is responsible for supporting, enhancing, and optimizing enterprise applications and business processes within Marketing, Sales, Product Management, and customer Success domains. The BSA serves as a trusted partner to Marketing stakeholders, providing functional expertise, solution analysis, process improvement recommendations, and day-to-day operational support to ensure enterprise systems effectively enable business objectives. The BSA works closely with Marketing users, the Manager Enterprise Systems, Digital Business Partners, technical teams, and third-party service providers to deliver stable, efficient, and scalable technology solutions. This role is responsible for analyzing business requirements, identifying process improvement opportunities, coordinating solution delivery, supporting system enhancements, and ensuring the successful adoption of new capabilities. In addition to operational support responsibilities, the BSA contributes to continuous improvement initiatives by identifying opportunities to leverage automation, analytics, AI-enabled capabilities, and process standardization to improve efficiency, effectiveness, and user experience. Domain Responsibility Summary Serve as techno functional expert for Salesforce Marketing Cloud and Salesforce Account Engagement (Pardot) capabilities. Ensure seamless integration between Marketing Cloud, Account Engagement, and Salesforce CRM. Collaborate with Marketing & Sales leadership to improve: Lead routing Opportunity influence tracking Campaign attribution Sales engagement processes Align marketing automation processes with customer and prospect lifecycle stages. Key Responsibilities Business Partnership & Requirements Management Develop a strong understanding of assigned business processes, objectives, and operational challenges. Serve as a primary point of contact for Marketing users within supported functional areas. Gather, document, and analyze business requirements for enhancements, projects, and continuous improvement initiatives. Facilitate requirements workshops, process reviews, and solution discussions. Translate business requirements into functional specifications and solution requirements. Support the evaluation and recommendation of technology solutions that address business needs. Maintain marketing data governance standards, privacy compliance, consent management, and data quality controls. Application Support & Operational Excellence Provide functional support for enterprise applications within the Salesforce Marketing domains. Investigate, troubleshoot, and resolve application, process, and data-related issues. Coordinate issue resolution with technical teams, AMS providers, and vendors. Support incident, problem, and service request management processes. Monitor application performance and identify recurring issues and improvement opportunities. Ensure business continuity through effective support and knowledge management practices. Process Improvement & Solution Delivery Analyze Marketing processes and identify opportunities for simplification, standardization, and optimization. Support implementation of approved enhancements and system changes. Participate in project activities, including fit-gap analysis, solution design, configuration reviews, testing, deployment, and hypercare support. Identify opportunities to improve user experience and operational efficiency. Support adoption of autom