Business Systems Analyst: Salesforce Commercial at Albemarle in Banglore

Job description

Be an essential element to a brighter future. We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our customers and the planet. Job Description Albemarle is hiring for a Business Systems Analyst Salesforce Commercial . This position is in-office and located in Bangalore, India . Position Overview The Business Systems Analyst (BSA) is responsible for supporting, enhancing, and optimizing Salesforce applications and processes within Sales and Commercial domains. The BSA serves as a trusted partner to business stakeholders, providing functional expertise, solution analysis, process improvement recommendations, and day-to-day operational support to ensure enterprise systems effectively enable business objectives. The BSA works closely with business users, the Manager Enterprise Systems, Digital Business Partners, technical teams, and third-party service providers to deliver stable, efficient, and scalable technology solutions. This role is responsible for analyzing business requirements, identifying process improvement opportunities, coordinating solution delivery, supporting system enhancements, and ensuring the successful adoption of new capabilities. In addition to operational support responsibilities, the BSA contributes to continuous improvement initiatives by identifying opportunities to leverage automation, analytics, AI-enabled capabilities, and process standardization to improve efficiency, effectiveness, and user experience. Domain Responsibility Summary Support and optimize all Inquiry to order capabilities within Salesforce, including: Sales Cloud: Lead-to-Opportunity, Opportunity-to-Quote, Account Management, Territory Management, Forecasting, and Customer Relationship Management processes. Service Cloud: Case Management, Customer Support Operations, Knowledge Management, Service Entitlements, and Omnichannel Service processes. Manufacturing Cloud: account-based forecasting, sales agreements, customer demand visibility, and manufacturing-specific customer engagement processes. Experience Cloud: Support business processes that span Salesforce and SAP environments, including customer master data, product information, pricing, quotations, order management, fulfillment, and service processes. Support business processes that span Salesforce and SAP environments, including customer master data, product information, pricing, order management, fulfillment, and service processes. Key Responsibilities Business Partnership & Requirements Management Partner with Sales, Customer Service, Commercial Excellence and Product Management teams to understand business objectives, challenges, and opportunities. Develop a strong understanding of assigned business processes, objectives, and operational challenges. Serve as a primary point of contact for business users within supported functional areas. Gather, document, and analyze business requirements for enhancements, projects, and continuous improvement initiatives. Facilitate requirements workshops, process reviews, and solution discussions. Translate business requirements into functional specifications and solution requirements. Support the evaluation and recommendation of technology solutions that address business needs. Application Support & Operational Excellence Provide functional support for enterprise applications within the assigned domain. Investigate, troubleshoot, and resolve application, process, and data-related issues. Coordinate issue resolution with technical teams, AMS providers, and vendors. Support incident, problem, and service request management processes. Monitor application performance and identify recurring issues and improvement opportunities. Ensure business continuity through effective support and knowledge ma