Business Operations Lead at Bentley Systems

Job description

Location: Office-Based / Home-Based / Hybrid, preferably in EMEA Position Summary Our corporate purpose is to advance the world's infrastructure for a better quality of life. We empower people to design, build, and operate a better and more resilient infrastructure through the adoption of our digital twin solutions. The E&V team delivers the Bentley Partner Program (supporting a diverse and vibrant ecosystem of digital solutions required to support our users' needs), makes investments, and facilitates acquisitions through the Ventures team, all as supported by a robust Shared Services organization. As the Business Operations Lead for Ecosystem & Ventures (E&V), you will be the driving force behind how our team learns, connects, and stays engaged. This role owns the E&V Community of Practice, leads our AI enablement journey, and champions employee engagement and recognition across a global, remote team. You will also keep the team's operational obligations — compliance training, expense and holiday tracking, budget oversight, and swag — running smoothly in the background so colleagues can focus on their work. Success in this role means fostering a connected, enabled, and engaged team while ensuring the day-to-day operational rhythms are well managed and never dropped. This role reports directly to the Senior Director, Programs and Operations. Responsibilities: Community of Practice & AI Enablement · Lead and facilitate the internal E&V Community of Practice (CoP), driving cross-functional knowledge sharing, discussion, and synergy across the team. · Plan and curate CoP content and sessions that keep the community active, relevant, and valuable to members. · Own and drive the team's AI enablement journey, identifying tools, training, and use cases that help colleagues adopt AI effectively in their day-to-day work. · Track adoption and gather feedback on AI enablement initiatives, iterating on the approach based on what's working. · Act as a go-to resource and champion for AI-related questions, resources, and best practices within the team. Employee Engagement · Plan and execute employee engagement initiatives, including team events, remote/virtual sessions, and recognition programs. · Coordinate individual celebrations (work anniversaries, milestones) to foster a positive, connected team culture. · Develop engagement content and communications that keep a globally distributed team feeling included and informed. · Gather and analyze engagement feedback to continuously improve participation. Employee Obligation & Operational Tracking · Lead employee obligation fulfillment, including tracking and follow-up on mandatory compliance training completion, and follow up on submission deadlines for operational obligations. · Serve as the point of contact for questions related to these operational obligations. Budget & Team Resources · Maintain an overview of the team budget, tracking spend against plan and flagging variances. · Support budget-related reporting and provide visibility to leadership on spend across engagement, swag, operational, and AI initiatives. · Manage team swag — sourcing, ordering, inventory, and distribution. Qualifications: · Bachelor's degree in Business Management, Communications, HR, or a related field, or equivalent experience. · 2–5+ years of experience in business operations, program management, employee engagement, or a related people-facing role, ideally within the Tech Industry. · Genuine interest in AI tools and enablement, with the ability to translate new technology into practical adoption for a team. · Experience planning and running engagement events or programs for a distributed/remote team. · Strong organizational skills with proven ability to track and follow through on recurring operational obligations (compliance, expenses, time-off) without things falling through the cracks. · Comfort managing a budget and reporting on spend, with good attention to detail and accuracy. · Excellent communication a