Business Operations Expert for R&D and Medical at Ipsen in Paris

Job description

Title: Business Operations Expert for R&D and Medical Company: Ipsen Pharma (SAS) About Ipsen: Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society! For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram . Job Description: The IT R&D and Medical Operations Expert (BOE) plays a critical role by ensuring the operations for digital applications and technology solutions within the organization of R&D and Medical business domain. This position is accountable for managing support, operations for all the applications in this domain within an outsourcing context and multi-application providers, including Maintenance and Support of the business applications. The focus is on maintaining, optimizing and supporting various applications, systems and platforms. The BOE will be responsible for operations & evolutions of all the perimeters with our partners, ensuring business users satisfaction and driving the maximum value for the Business. The BOE will also drive a strong culture of proactivity by anticipating operational risks, leveraging data-driven insights, initiating continuous improvement actions to enhance service stability, performance and business value. WHAT - Main Responsibilities & Technical Competencies Business processes understanding Excellent understanding of Business organization’s goals and objectives, processes (Building Facilities) and operations, understand complex data integration between applications in the business domain (Internal & External interfaces). Contribute to the analysis of business problems and the translation of business requirements into technical solutions and processes to deliver business operations Analyse business operations to determine opportunities to optimize, improve business support and services, automate processes and data flows Support development of Business Digital and Tech roadmap Business stakeholder management Participates in technical and business discussions to define service delivery objectives and align with business objectives Performs risk analysis and mitigation, coordination with IT Business Partners for demand management and resource planning Develops and manages strong relationships with stakeholders at all levels (IT, Business, external partners) Works closely with the business functions to establish service delivery requirements and identify the most appropriate solutions Business services Delivery, continuous improvement, control, monitoring and governance Manage the Global application landscape for R&D (Patient Safety, Labs, Medical, (30 SaaS/OnPremise applications). Ensures overall operations meet business expectations, internal standards, Manage the outsourcing contract (KPI’s and SLA’s) and provide support expertise Define the Continuous improvements plan for the R&D and Medical perimeter with all stakeholders (External providers, outsourcers and IPSEN GDIT and Business) Manage release lifecycle for the applications and plan the roadmaps Communicates updates to the relevant stakeholders, instances at defined intervals Ensure service transition of applications from build to operations. Improve the services delivered in the contract to support new business req