Business Intelligence Specialist - Payments Health Reporting at TD in Toronto, ON

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Analytics, Insights, & Artificial Intelligence Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Provide specialized business intelligence, analytics, and project delivery support for Payments Health Reporting. Lead the ongoing development, enhancement, and operation of enterprise reporting that provides transparent, decision-useful insights into payments performance, risk, and control health. Partner with business, technology, data, risk, and governance stakeholders to define reporting requirements, improve data quality and visualization, establish and calibrate meaningful thresholds and escalation criteria, and deliver reporting initiatives from planning through implementation. Apply strong analytical judgment and stakeholder management to identify trends, translate complex information into actionable insights, and enable timely management decisions and continuous improvement. KEY ACCOUNTABILITIES CUSTOMER Lead the development, production, and ongoing enhancement of Payments Health Reporting products, dashboards, scorecards, and management insights for enterprise stakeholders. Engage business, technology, data, risk, control, and governance partners to understand objectives, translate needs into clear business and reporting requirements, and manage expectations across multiple stakeholder groups. Analyze payments performance, risk, control, incident, issue, and customer-impact data to identify trends, emerging concerns, root causes, and opportunities for management action. Design and refine intuitive reporting views and executive-ready narratives that convert complex data into clear, actionable insights for audiences at varying levels of seniority. Facilitate the definition, documentation, validation, and periodic review of metrics, thresholds, tolerances, and escalation criteria in partnership with accountable data and business owners. Provide subject matter expertise and practical guidance on Payments Health Reporting, metric interpretation, data lineage, threshold application, and reporting processes. Manage reporting initiatives and enhancements through structured project planning, requirements gathering, prioritization, testing, implementation, communication, and post-launch stabilization. SHAREHOLDER Produce accurate, timely, and consistent Payments Health Reporting for management and governance forums, supported by clear analysis of performance, risk, control health, and emerging themes. Establish and maintain reporting governance, including metric definitions, calculation logic, data sources, ownership, refresh schedules, quality controls, thresholds, and escalation protocols. Assess the effectiveness of existing metrics and thresholds using trend, variance, and outcome analysis; recommend adjustments that improve sensitivity, relevance, and decision usefulness. Perform data validation, reconciliation, and exception analysis, working with source-system and data owners to resolve quality, completeness, lineage, and timeliness issues. Develop decision-quality insights, escalation summaries, and recommendations that enable leaders to understand material movements, prioritize action, and monitor remediation or improvement commitments. Maintain a pr