Business Development Representative at Lorikeet

Job description

About Us Lorikeet is redefining what customer support looks like — and we're just getting started. We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI. The kind that actually resolves tickets, gives support teams their time back, and raises the bar for what software can do. We're backed by over $50M USD from QED, Blackbird, and Square Peg, with backing from operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), plus founders of Canva, Atlassian, and Airwallex. We're the first company since Canva to be funded at early stage by all three of Australia's top VC funds — which tells you something about the calibre of people who've looked closely at what we're building and said yes. Our customers include some of the largest telehealth, fintech, and marketplace companies in the US and Australia — many handling over a million support tickets a year. The problems are real, the scale is real, and the work matters. If you want to build something that genuinely changes how businesses and customers interact — this is the place. About the role We’re hiring our founding Business Development Representatives. Today, pipeline at Lorikeet comes from founders, AEs, and a growing demand gen engine. This role exists to add a focused, outbound-first motion on top of that, and you’ll take on far more than a typical BDR seat: building the team, the process, the structure, and the program for the BDRs who come after you. It’s a high-visibility role with real room to grow, into an Account Executive seat, our deployment team, or other roles across the company. The people you’ll be reaching out to run support for regulated, high-stakes businesses: a telehealth company where a wrong answer is a compliance problem, a fintech where a support ticket can mean someone’s money is stuck. They’ve usually been burned by a chatbot before. Your job isn’t to blast them with sequences, it’s to understand their support operation well enough to show them, specifically, why this time is different, and to earn the first conversation. You’ll work hand-in-hand with our AEs, founders, and GTM Engineer, and you’ll have a direct line to product. We’re AI-native as a company, and that goes double for how we prospect: you’ll be expected to build and use your own AI tooling, not just run someone else’s cadence. What You’ll Do: Generate qualified pipeline for our AE team across mid-market and enterprise accounts in fintech, healthtech, marketplaces, and delivery Research target accounts deeply, from ticket volumes, channels, regulatory constraints, how their current support experience actually works - and turn that into a sharp, personal reason to talk Run multi-threaded outbound across email, phone, and LinkedIn to Heads of Support, CX, and Operations, and the executives above them Test-drive prospects’ existing support experiences and bring what you find into your outreach (it’s one of the most effective openers we have) Follow up fast on inbound, events, and campaigns, partnering with Demand Gen so nothing warm goes cold Build and iterate on your own AI-powered prospecting workflows with Claude Code and our GTM Engineer - research agents, account scoring, personalised messaging at scale Qualify rigorously and hand off cleanly, so AEs walk into first calls already knowing the account Feed what you hear from the market back to sales, marketing, and product - objections, competitor mentions, and the problems buyers actually care about Own your territory and account plans: decide where to focus, build engagement plans for key accounts, and prepare thoroughly before every outreach Build the BDR function from the ground up: the playbook, what we measure, which plays work, and how we hire and onboard the next BDRs The right candidate will have: 1-3 years of experience in a BDR/SDR or other customer-facing, target-carrying role, in B2B SaaS Is a self-starter who doesn’t