Business Analyst - Treasury Management (Hybrid in CA) at First American in Santa Ana, CA

Job description

Who We Are Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do First American Trust is seeking an experienced Business Analyst to support our growing Treasury Management function. This individual will use strong business, operational, and analytical skills to help improve how Treasury Management products and services are implemented, administered, and supported. The Business Analyst will partner with Treasury Management, New Accounts, Client Services, Operations, Product, Technology, and other business areas to evaluate processes, identify operational gaps and inefficiencies, develop solutions, and support new and enhanced Treasury Management capabilities. The ideal candidate understands commercial banking operations, enjoys solving complex business problems, and can help translate customer and business needs into practical, scalable processes. What You'll Do: Analyze Treasury Management processes and workflows to identify inefficiencies, operational gaps, manual workarounds, control opportunities, and areas for improvement. Support the implementation and ongoing administration of Treasury Management products and services. Analyze customer and business requirements and help develop practical solutions for Treasury Management service needs. Support Treasury Management capabilities such as online banking, ACH services, wire services, positive pay, remote deposit capture, account reporting, file transmission, and other commercial banking services. Partner with New Accounts, Client Services, Operations, Product, Technology, Risk/Compliance, Relationship Management, and other stakeholders to improve the delivery and support of Treasury Management services. Assist with complex customer implementations, service configurations, and changes to existing Treasury Management relationships. Evaluate the end-to-end customer and employee experience associated with Treasury Management onboarding, implementation, service maintenance, and support. Identify recurring customer or operational issues, determine root causes, and recommend sustainable solutions. Evaluate existing processes and recommend ways to simplify, standardize, or improve them. Identify manual processes and workarounds that may be candidates for process redesign, automation, or other operational improvements. Develop and maintain procedures, process maps, business requirements, training materials, implementation documentation, and other operational documentation. Analyze Treasury Management data to identify trends, service utilization, volumes, exceptions, operational issues, and opportunities for improvement. Develop reporting and metrics to help management evaluate Treasury Management onboarding, service delivery, operational performance, and customer experience. Support new Treasury Management product and service initiatives by helping define business and operational requirements, procedures, controls, training needs, and implementation considerations. Participate in testing and implementation of n