Business Analyst – Operational Systems & Strategic Initiatives - CIBMTR at Medical College of Wisconsin

Job description

Summary The Business Analyst serves as a strategic partner to the Director of Operational Systems Strategy & Integration, analyzing business processes, identifying improvement opportunities, and supporting the successful execution of operational systems and process improvement initiatives across Center for International Blood and Marrow Transplant Research (CIBMTR). Working with stakeholders across Clinical Research, Data Operations, Statistical Operations, Project Management, Information Technology, and business teams, the position translates organizational priorities into scalable processes, business requirements, and actionable solutions. The role facilitates process mapping and requirements sessions, drives cross-functional alignment, and helps ensure business processes and system capabilities remain aligned. Success in this role requires strong analytical skills, a systems-thinking mindset, and the ability to influence stakeholders across a complex organizational environment. Primary Responsibilities Business Process Analysis & Optimization Analyze current-state operational workflows and identify opportunities to improve efficiency, quality, scalability, and effectiveness. Facilitate process mapping sessions and document current-state and future-state business processes. Identify process gaps, redundancies, bottlenecks, and opportunities for standardization. Develop recommendations that improve operational performance and support strategic objectives. Support continuous improvement initiatives across operational and data-related functions. Strategic Initiative Support Partner with the Director to support execution of strategic operational systems initiatives. Translate business objectives into project scope, requirements, and implementation plans. Track action items, dependencies, risks, and decisions across multiple initiatives. Support prioritization of initiatives based on organizational value, complexity, and resource requirements. Contribute to the development of operational roadmaps and business cases. Requirements Gathering & Solution Design Elicit, document, and validate business requirements from diverse stakeholder groups. Facilitate stakeholder workshops, interviews, and requirements sessions. Create business requirements documents, user stories, use cases, process models, workflows, and functional specifications. Collaborate with Information Technology teams to ensure business needs are accurately represented in system solutions. Support solution evaluation, testing, and implementation activities. Cross-Functional Collaboration Serve as a liaison between operational teams and technology teams. Facilitate communication among Data Operations, Statistical Operations, Information Technology, Project Management, and leadership stakeholders. Build consensus among diverse stakeholder groups. Ensure alignment between business processes and system capabilities. Data & Operational Analysis Analyze operational performance metrics and identify opportunities for improvement. Assist with development of dashboards, performance reporting, and operational metrics. Support data-driven decision-making through analysis and reporting. Evaluate the impacts of proposed process and system changes. Change Management & Adoption Support organizational readiness activities for process and system changes. Assist with stakeholder engagement and communication planning. Develop business process documentation and training materials. Help drive adoption of new workflows, systems, and operational practices. Knowledge – Skills – Abilities Knowledge Business process analysis and process improvement methodologies (e.g., Lean, Six Sigma). Requirements elicitation and documentation practices, including business requirements documents, user stories, use cases, and functional specifications. Agile project methodologies. Operational metrics, performance reporting, and dashboards. Healthcare, biomedical research, registry operations, clinical research,