Business Analyst at Endicott College in Endicott College Main Campus

Job description

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott’s seaside locale where employees are an important part of the bustling campus community! Please apply today if this opportunity looks like the right fit for you. . Position Overview The Business Analyst in the Information Technology department, reporting to the Director of Enterprise Applications, is responsible for the coordination, management, testing and development of ancillary applications and secondary support of the College's Enterprise Applications. The IT Business Analyst will be working with the other IT Business Analysts and Enterprise Applications developers to gather requirements, manage projects, coordinate testing, and validate data. The IT Business Analyst will work with the College’s Functional Areas to recommend and support business process needs and improvements. This role is full-time, and will be required to be on campus a minimum of 3 days a week with the opportunity to work remotely up to 2 days a week, as agreed upon with the Reporting Manager. About Endicott College Endicott College is a vibrant community located on Boston’s North Shore, with a beautiful oceanfront campus in Beverly, Massachusetts. We’re known for combining academic excellence with hands-on learning, and we take pride in fostering a supportive environment for both students and employees. Working at Endicott means joining a close-knit campus community where your contributions matter and where collaboration, creativity, and professional growth are valued. To learn more about our employee benefits click here . *** To be considered for this role, a cover letter is required. In the cover letter, please articulate why you want to be considered for the role, and why working at Endicott College is interesting to you.*** Key Responsibilities 60% of Time: Workday ERP and SIS Support ● Assist in managing Workday-related projects and enhancement request. ● Support configuration of Workday business processes, integrations, condition rules, and validation criteria. ● Troubleshoots and resolves complex development, testing, and production issues. ● Create and maintain documentation for requirements gathering, business processes, integrations, procedures, and system configuration. 20% of Time: Project Management · Collect, analyze, and translate business requirements into user stories, workflows, business process logic, process maps, wireframes, specifications, and acceptance criteria. · Monitor deliverables and ensure timely completion of projects through developing project plans and monitoring performance. · Ensure solutions meet business needs and requirements. · Adhere to the College's information security policies and follow information security procedures. · Consult with the College's information security staff for guidance on best practices. 10% of Time: Support Operations · Daily Ticket Triage: Monitor the Freshservice ticketing queue daily, conducting initial triage, troubleshooting, and independent research to resolve technical and operational issues prior to escalation where appropriate. 10% of Time: Planning and Partnership · Engage with internal stakeholders to determine a strategy and vision for software applications, including business needs and requirements. · Serve as a liaison between stakeholders and users, building strong relationships and becoming a trusted partner and subject matter expert. · Create and maintain business relationships with respective stakeholders on campus, and support their work and functional needs with relevant expertise. Community Engagement · Be an active participant in the life of the College by attending and supporting key events like Commencement, Homecoming, and other all-hands-on-deck gatherings. Show a spirit of collaboration and community involvement, including volunteering when possible. Other Duties · Other duties as assigned R