Business Analyst at Accenture Federal Services in Washington, DC

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! The Job: Seeking an on-site Business Analyst with strong communication and technical skills to support new and existing deployments of our Task Management Tool (TMT). This role requires the analyst to be on-site daily with no option for remote work. In this position, you will navigate a complex environment to collaborate with business users, project sponsors, senior leadership, and team members, providing the support needed to deliver, update, and expand the functionality of TMT and the Power Platform. You will serve as the primary customer-site contact, working directly with senior leadership, business users, and technical staff. You will be supported both on-site and remotely by experienced Accenture Federal Services specialists in technology, application development, and project management. Job Responsibilities: Provide help desk support and application troubleshooting for the Power Platform, SharePoint Online, and other Microsoft 365 apps connected to TMT Develop complex Power BI reports and dashboards to provide analytics, metrics, and insights into tasking behavior Manage customer expectations regarding solution functionality Advise customers on best practices for configuring Power Apps and TMT Coach customers on change management to support new initiatives Conduct classroom training and provide desk-side support for users and staff Update customer training materials and SOPs Prepare presentations for leadership briefings Conduct testing for new software builds and lead the customer adoption process Create, test, and maintain automation flows to drive end-user processes Assist technical staff during solution installation with account creation, configurations, and troubleshooting Provide administrative support for related tasking processes Here's What You Need: Active Secret security clearance (or higher) Ability to work on-site 100% of the time Ability to obtain Microsoft PL-900 and/or PL-300 certification As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is: $75,800 — $119,900 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American p