Business Administrator, Global Engagement at University of Rochester

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 40 Celebration Dr, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 200211 International Services Office Work Shift: UR - Day (United States of America) Range: UR URG 107 H Compensation Range: $23.27 - $32.60 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: The Business Administrator for Global Engagement provides oversight of the front office and overall management of the administrative, communications, and operational workflow for the Office for Global Engagement and the International Services Office (ISO).The position facilitates office processes to ensure smooth daily operations, consistent service delivery, and effective communication across Global Engagement, ISO, University partners, and international populations. This role serves as oversight and backup (in case needed) to the Department Coordinator for front-office services, visitor support, shared inbox triage, office logistics, meeting support, supply and facilities coordination, and internal administrative processes. The individual will identify problems and make recommendations to implement process improvements within the office. The role fosters a professional, welcoming, and inclusive service environment while maintaining an efficient and organized office. ESSENTIAL FUNCTIONS Inquiry and Front Office Triage Oversee daily office operations and standalone reception area support for ISO and Global Engagement during scheduled service hours at College Town at five days a week in office. Oversee Department Coordinator in monitoring and triaging general office communications, including shared inboxes, phone calls, and routine inquiries. Will require troubleshooting and providing backup support to Department Coordinator. Supervise Department Coordinator in responding to general procedural questions using approved language, templates, and office guidance. Oversee routing of immigration-specific, compliance-sensitive, tax, SSN/ITIN, and case-specific questions to the appropriate advising, Support & Engagement, or communications staff. Manage general office response templates and procedural messaging in coordination with Global and ISO leadership and communications staff. Organize data collection and processing to report on performance and responsiveness and identify areas for improvement. Maintain general awareness of ISO and Global Engagement services in order to route inquiries accurately and consistently. Serve as ARO/DSO for routine immigration requests. Office Administration, Facilities & Supplies Support activities involved with the financial cycle including collecting and organizing data and reports, preparing budget presentations for unit staff and leadership, etc. Review and implement follow up actions for Global email address Oversee Department Coordinator with facilities and supplies management. Onboard staff including securing technology and other materials. Act as project coordinator for department specific projects or initiatives. Facilitate meetings and provide updates on operational activities and performance. Propose updates and improvements and supports the implementation. Plan, implement, and support resource allocation to ensure e