BSD HR Generalist & Administrative Operations; Division of Business Services at The University of Pennsylvania

Job description

University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title BSD HR Generalist & Administrative Operations; Division of Business Services Job Profile Title Human Resources Administrator School/Center B Job Description Summary The HR Generalist & Administrative Operations Coordinator supports the Division of Business Services (BSD) by providing comprehensive HR generalist support and overseeing key divisional HR programs and central administrative operations. Reporting to the Executive Director of Business Services, this role provides hands-on HR partnership across a complex, multi-unit organization and serves as a trusted resource to managers, supervisors, and employees. In addition to advanced HR Generalist responsibilities, the position has primary responsibility for several division-wide programs, including student employment, staff onboarding, learning and compliance administration, and the day-to-day operation of the BSD central office suite. The position serves as the divisional authority for student employment, managing and administering processes supporting more than 300 student and apprentice hires annually while ensuring consistency, compliance, and an effective hiring experience across BSD. The role also manages the Division’s centralized staff onboarding program and serves as BSD’s Learning Lead. This position advises supervisors and managers on employee and labor relations matters, including performance management, corrective action, workplace investigations, policy interpretation, and collective bargaining agreement administration. The role requires sound judgment, strong organizational and analytical skills, a high degree of discretion, and the ability to manage multiple priorities in a fast-paced, service-oriented environment. Job Description Job Responsibilities Employee & Labor Relations Serve as a primary HR advisor to assigned BSD client groups, providing guidance on employee relations matters including performance management, corrective action, workplace investigations, policy interpretation, and complex employment issues. Independently assess employee relations matters, interpret applicable policies and collective bargaining agreements, and recommend appropriate courses of action consistent with University standards and employment law. Conduct and manage workplace investigations, including case planning, fact-finding, documentation, analysis, and recommendations. Support labor relations activities, including grievance administration, collective bargaining agreement interpretation, and first-step grievance meetings as needed. Partner with managers and supervisors to strengthen per