Broker Operations Specialist at Aviva in Home Office, ON

Job description

Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are. At Aviva Canada , we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. We have an exciting opportunity within our Greater Toronto Area (GTA) region for a Broker Operations Specialist . In this role, you will play a key part in driving operational excellence and delivering an exceptional broker experience across an assigned broker portfolio. As the primary point of contact for your broker panel, you will be responsible for managing and coordinating broker requests, including broker onboarding, product inquiries, operational support, and accommodation requests. You will collaborate closely with cross-functional teams across Aviva to ensure timely resolution, seamless service delivery, and a consistent broker experience. Beyond day-to-day operations, you will actively manage and support a portfolio of broker partners by monitoring business performance and helping to execute strategic plans that drive profitable growth. Acting as the "quarterback" for the broker relationship, you will facilitate regular meetings with brokers and key internal stakeholders, fostering strong partnerships and ensuring alignment on business objectives, growth opportunities, and service initiatives. This role is critical to advancing Aviva's regional growth strategy. You will contribute to the execution of broker business plans, strategic initiatives, underwriting quality reviews, and financial performance objectives while identifying opportunities to enhance operational efficiency and strengthen broker engagement. Joining the Business Development team offers a unique opportunity to build relationships across multiple areas of the organization, gain broad exposure to our business, and work closely with a diverse network of broker partners throughout the Greater Toronto Area. Come join our team! What you’ll do: Manage internal and external broker demand through Salesforce, ensuring timely and effective resolution of requests. Coordinate broker onboarding and setup activities, creating a positive and efficient experience for new broker partners. Support underwriting resolution by partnering with internal teams and brokers to address issues and drive outcomes. Develop, monitor, and execute broker performance, growth, and profitability plans across an assigned portfolio. Lead broker performance management activities and business reviews to support regional objectives. Execute regional and national broker communications, ensuring consistent messaging and engagement. Support the rollout and execution of regional broker initiatives, including pricing, product, and business development programs. Execute underwriting audit recommendations and action plans to improve quality and performance outcomes. Act as a liaison with the Broker Training Team to identify development opportunities and support broker education initiatives. Coordinate and facilitate recurring meetings with brokers and internal stakeholders to strengthen relationships and drive results. Represent Aviva at broker meetings, industry events, campaigns, and networking opportunities throughout the region. What you’ll bring: Completion of, or active pursuit of, the Chartered Insurance Professional (CIP) designation is considered an asset. Post-secondary education in Business, Commerce, Insurance, or a related field is preferred. Experience within the Property & Casualty (P&C) insurance industry, broker channel, or a related business environment. Demonstrated ability to deliver strong business results both independently and through collaboration with cross-func