Breast Care Facilitator at UnitedHealth Group in Worcester, MA

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Under general supervision, will interface with the breast health team and assist with the coordination of all aspects of diagnostic imaging, breast procedures, clinical evaluation, and education for patients’ receiving services at the Company and/or the Company’s affiliates. Handles the complex coordination involved in scheduling patients for breast procedures and diagnostic imaging for all the Company’s patients. Ensure that all necessary documents and preparatory activities have been completed and that the pertinent information and films are sent to the proper department/facility. Provides on-going documentation and information to the clinicians. Delivers excellent customer service to patients. Serves as an internal resource as needed. Schedule: FT, 38.75 hrs. Monday – Friday, 8:30am – 5pm Location: 5 Neponset St. Worcester, MA Primary Responsibilities: Provides education about breast imaging and diagnostic testing Educates, tracks, follows up on patients who receive abnormal breast imaging results to ensure easy access from diagnostic evaluation to biopsy if needed Ensures contact of referring clinician when patients are found to need further diagnostic evaluation and/or breast biopsy Monitors patient scheduling and preparation for ultrasound guided breast biopsy, MRI, and stereotactic core biopsy Ensures all necessary documentation has been entered into the patient’s electronic medical record (EMR) Ensures patient’s understanding of breast biopsy procedure Participates in tracking of breast biopsy outcomes Interacts with the clinicians throughout the booking process, responding to requests and providing information in a timely manner Ensures necessary written material accurately reflects appointments and includes directions or special instructions in correspondence Ensures all pertinent information is available prior to the patient’s procedure or exam is performed Completes paperwork to obtain information from or provide information to outside doctors and hospitals. Ensures results from outside providers are received and entered in the EMR Under supervisor direction makes adjustments to templates and coordinates rescheduling of patients Performs other duties as assigned Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistanc