Brand Ambassador- NYC Pop Up at Pop Mart International Group in New York, NY

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world. 

 Position: Seasonal Brand Ambassador Location: Manhattan Department: Retail Hourly: $17.00 Opportunity Overview Brand Ambassadors are energetic, guest‑obsessed team members who thrive in high‑traffic, high‑emotion environments. This hybrid role ensures visitors have a great experience. You’ll guide guests through the exhibit, animate the world of SKULLPANDA, support exclusive product sales, and ensure every visitor leaves with a memorable experience. This is a temporary, seasonal role ideal for individuals with backgrounds in retail, hospitality, entertainment, or experiential environments. What You Will Do Guest & Experience Welcome guests with warmth, enthusiasm, and brand-appropriate energy Bring the SKULLPANDA universe to life through scripted moments, playful interactions, and spontaneous engagement Guide guests through immersive rooms, installations, and photo moments Deliver light performance elements including scripted lines, character-inspired interactions, and guided moments Support interactive stations, giveaways, and event-based activations Assist with special events, VIP previews, and media activations Act as a subject-matter expert on POP MART IP — SKULLPANDA Provide product recommendations and help guests make informed purchase decisions Operations & Retail Manage visitor reception, ticket verification and redemption, and crowd flow Monitor traffic, assist with capacity management, and issue safety reminders when needed Inspect and maintain exhibits, installations, and on-site facilities to ensure a clean, safe environment Operate POS systems to complete transactions accurately and efficiently Support exclusive merchandise launches, drops, and pop-up store operations Handle ticket gift distribution and inventory management Conduct routine equipment checks, report issues promptly, and assist with unexpected situations What You Bring Customer-facing experience in retail, hospitality, entertainment, or events Confident engaging guests in fast-paced, high-energy environments Strong communicator who connects naturally with diverse audiences Genuine interest in POP MART, designer toys, art culture, or immersive experiences Physically able to stand/walk 4–6 hours and lift up to 40–50 lbs 18+ years old Available evenings, weekends, and holidays for the full exhibit period Bonus Points Background in large-scale events, exhibitions, or pop-up retail Experience in visitor reception or crowd management Performance, acting, or interactive entertainment experience Multilingual What We Offer Competitive hourly rate (in accordance with applicable minimum wage laws) Fun, creative, high-energy work environment Hands-on experience in experiential retail and live events Employee recognition programs Exclusive access to a landmark POP MART exhibit *The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Physical Requirements Frequently lift, carry, push, or move merchandise weighing up to 50 pounds. Stand and walk continuously for extended periods, typically 6–8 hours per shift. Frequently bend, kneel, squat, reach overhead, and climb ladders or step stools safely. Perform repetitive tasks such as stocking mer