Branch Operations Officer at Hanmi Financial in Los Angeles, CA

Job description

SUMMARY The Branch Operations Officer is responsible for supervising and coordinating the activities of workers engaged in receiving and paying out money and keeping records of transactions by performing the following duties. Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act) , Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act. REQUIRED DUTIES 1. Assigns duties and work schedules to workers to ensure efficient functioning of department. 2. Trains employees in customer service and banking procedures. 3. Approves checks for payment. 4. Addresses customer issues. 5. Examines Customer Service Associate’s reports of daily transactions for accuracy. 6. Consolidates and balances daily transactions. 7. Ensures supply of money for financial institution's needs based on legal requirements and business demand. 8. May allow customers access to safe deposit boxes, following specified procedures. 9. Monitors and reviews financial institution's security procedures and control access to vault. 10. Counts and records currency and coin in vault. 11. Issues written and oral instructions. 12. Studies and standardizes procedures to improve efficiency of subordinates. 13. Prepares reports from individual reports of subordinates. 14. Promotes and cross-sells other establishment products and services as appropriate to customer requirements. 15. Generates new business to assist in meeting establishment profitability goals. 16. May also provide the bank's customers with personalized banking and new accounts services 17. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. 18. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. 19. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values. 20. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct. 21. Performs duties specific to the position and other functions as assigned. Supervisory Responsibilities 22. Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer. 23. Set employees up for success by setting clear objectives for each employee, and monitor and track results. 24. Achieve a positive employee experience and build a high performing team that prioritizes controls and drives business results. 25. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 26. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. MINIMUM REQUIREMENTS These specifications are general guidelines based on the minimu