Branch Customer Service Representative - Vernon Hills, IL at Auto Club Group (ACG)

Job description

Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Job Description Location Details: This is an on-site opportunity located in our Vernon Hills IL location Position Schedule / Shift: Schedule will consist of hours worked· Monday - Friday between 7:30AM - 6:00PM along with rotational hours on Saturday from 8:00AM - 4:00PM. Hours worked on Saturday will equal a day off during the week in addition to Sunday. Position Summary Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth. Key Responsibilities Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings. Lead Generation & Promotions: Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products. Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate. Cashiering & Payment Processing: Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer. Branch & Team Support: Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals. Additional Responsibilities: Perform other duties as assigned. Required Qualifications High School Diploma or equivalent Customer Experience: Experience working in a customer-focused environment and delivering timely, helpful solutions. Problem Solving & Ownership: Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise. Digital Confidence: Comfortable using Microsoft Office applications and learning workplace technology that supports customer service. Organization & Prioritization: Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals. Key Strengths for Success in This Role: People-First Service Mindset: Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area. Communication & Teamwork: Communicate effectively, both verbally and in writing, and work collaboratively in a team environment. Accuracy & Attention to Detail: Perform basic mathematical calculations accurately to support monetary transactions. Adaptability & Pace: Work under pressure in a high-volume, fast-paced customer service environment. Schedule Flexibility: Work irregular hours, including holidays and weekends, and participate in community events when needed. Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility. Compensation & Benefits Overview ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.) Compensation: Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance. Benefits: At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company-paid basic life insurance