Box Office Manager at ASM Global in Las Vegas, NV

Job description

Legends Global Legends Global is the world's leading venue management, sales and partnership, and event hospitality company. The company was formed by the combination Legends and ASM Global, global leaders in venue, event strategy, and management. The company's elite venue network spans five continents, with a portfolio of more than 300 of the world's most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues. From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences. Allegiant Stadium Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. The state-of-the-art, fully enclosed, multipurpose venue, with a capacity of more than 65,000, hosts the world's biggest artists, most sought-after tours and premier sporting events including Super Bowl LVIII, multiple NFL Pro Bowls, WrestleMania 41 and 42, CONCACAF Gold Cup Final and UNLV Rebels football. Allegiant Stadium will also host the 2027 College Football Playoff National Championship, the 2028 Men's Final Four and Super Bowl LXIII in 2029. Allegiant Stadium is committed to giving back to the community through diversity, inclusion, and outreach initiatives. In addition, Allegiant Stadium is proud to be LEED Gold-certified, powered by 100 percent Nevada-sourced renewable energy and dedicated to implementing sustainable practices and programs. For more information, visit allegiantstadium.com or follow @allegiantstadm on X and @allegiantstadium on Instagram. Essential Duties and Responsibilities Event Management Manage event builds, upsell opportunities, and seating/pricing configurations, in coordination with the promoter, event manager, and Ticketing Management Team. Collaborate with promoters, talent buyers, and venue partners by providing information and assistance promptly and accurately. Communicate with Ticketmaster regarding events and necessary programming. Staff Management Support daily operations of the Box Office, providing direction, coaching, and support for team members and Ticketing Management Team. Hire, develop, and evaluate box office team members while fostering a culture of accountability and exceptional guest service. Provide required training and information to ensure that staff are well informed and properly trained regarding policies and procedures. Staff the box office by setting the monthly schedule in accordance with the event calendar. Track attendance and address attendance issues with employees directly. Discuss performance issues with employees and escalate to Human Resources as needed. Use customer service skills, diplomacy, and good judgement to resolve any escalated customer service issues such as counterfeit tickets, refunds, reprints, etc. undefined Accounting/Financial Duties Prepare and distribute ticket sales reporting to Finance, promoters, and leadership, as needed. Audit and reconcile cash drawers and sale receipts for all ticket sellers. Qualifications Success in this role requires a passion for leading a high-performing box office team, in a fast-paced entertainment environment, while delivering exceptional guest experiences. The ideal candidate thrives under pressure, communicates effectively, adapts quickly to evolving changes in ticketing technology, and maintains accuracy. These qualities are essential to creating seamless experiences for promoters, guests, and internal partners. Education or Experience Bachelor’s degree in business, Sports Management, Hospitality, Accounting, or a related field, or an equivalent combination of education and experience. Minimum four (4) years of supervisory experience, in an arena, stadium, or other live entertainment venue, leading ticketing staff. Demonstrated experience using Ticketmaster Host and Archtics ticketing systems required. Strong knowledge of ticketing operations, financial reconciliation, e