Bilingual Insurance Counselor I at DaVita in Summit Ave

Job description

Posting Date 10/30/2026
418 Summit Avenue, Jersey City, New Jersey, 07306, United States of America
 Insurance Counselor This vital, patient-centered role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. This position helps patients understand their insurance options and make informed employment and insurance decisions. The Insurance Counselor will help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs. To be successful, the Insurance Counselor must have a passion for customer service and the ability to build trust and rapport with patients and teammates. Teammates in this role will gain expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options. Travel and in-person patient support is required and may be up to 2-4x per week with variability within the area based on patient need. This role requires travel to our DaVita clinics in New Jersey, Staten Island Manhattan and surrounding areas to provide education and guidance to DaVita patients about health insurance and the implications of different insurance options. Travel and in-person patient support is required and may be up to 2-4x per week. Candidate must reside in New Jersey, Staten Island or Manhattan. Bilingual(English/Spanish) required Candidate must be able to squat, walk, and stand for more than 15 minutes, and must be okay with the sight of blood. Valid driver’s license – Insurance Counselors will drive their personal automobiles to get from one clinic to another. A valid driver’s license within the state you are applying to is required, with an acceptable driving record ESSENTIAL DUTIES & RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. The scope of the Insurance Counselor is primarily supporting patients who have existing commercial insurance coverage or who are uninsured. Conducts patient insurance education while operating within established compliance parameters of the company Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively Completes insurance assessments/evaluations for patients to accurately document patient education sessions Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education. Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio Seeks to find opportunities for continued process improvement and reviews ideas with team and operational leadership Attends team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other duties as assigned EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS Full vaccination against COVID-19 or a medical/religious exemption is required. High