Bilingual Automotive Guest Loyalty Specialist at Sonic Automotive in Orlando

Job description

EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our new dealership opening in Orlando, FL.   The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews. What You'll Do: Ensure the guest’s happiness and their likelihood to recommend EchoPark to others. At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs. Answer and return all guest phone calls and emails in a timely, friendly manner. Communicate with sales and recon departments. Schedule appointments. Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process. Liaise with recon to ensure timely completion and with guests to provide updated information and expectations. Ensure repairs have met company standards and guest expectations. Work to create an outstanding culture of communication with the guest and team. What We’re Looking For:   Demonstrated customer service and attention to detail   Experience in problem resolution  Be transparent   Take the high road   Willingness to learn   Take ownership   Celebrate small successes    What We Offer:   $48k salary base with monthly bonus opportunities   Health, Dental and Vision Insurance   401k with a 4% company match   Paid vacation   Access to leadership and personal development programs   Casual dress   All your information will be kept confidential according to EEO guidelines.