Bi-Lingual Sales Support Associate at Fair Isaac in Work from Home

Job description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity As a Sales Support Associate, you'll take ownership of the operational backbone that keeps our LAC business moving, turning complex, cross-functional demands into clear execution. You'll sharpen your ability to manage ambiguity and competing priorities. If you're energized by solving operational challenges, driving process adoption across cultures and time zones, and growing your career inside a company that invests in its people, this is where that next step starts. What You Will Contribute Support the operational needs of LAC teams, following and driving adoption of established global processes. Partner with internal FICO teams — Sales, Pre-Sales, CSM, Support, Product, Finance, and Accounting — as well as international cross-functional teams across different time zones, fostering a collaborative work environment. Build relationships with a broad range of stakeholders, from senior executives to sales support teams, to gather information and support alignment across teams. Create and review presentations and documents. Maintain and update tracking spreadsheets and dashboards. Help coordinate and control internal corporate events and manage vendors. What We´re Seeking Minimum 5 years of experience in sales support, business operations, administrative support, or related areas Bachelor's degree completed or in progress in a related field, or equivalent education/experience Native or highly proficient Portuguese; strong written and verbal English required; Spanish a plus Effective written and verbal communication skills, demonstrated through content development and presentation Excellent organizational skills, with strong prioritization and flexibility to manage multiple tasks amid shifting priorities in a dynamic environment Self-motivated, curious, and current on technology trends, with a strong desire to learn and grow Enjoys working cross-functionally as part of a broader team Proven problem-solving skills, with examples of creative, innovative solutions to business challenges Proven ability to create and maintain spreadsheets, reports, statements, and inventories accurately and with strong attention to detail, using tools such as Microsoft Office, Excel, and Power BI Strong internet research skills and practical knowledge of AI tools to support research and vendor sourcing Experience organizing and executing internal corporate events, including timeline tracking, vendor management, logistics, venue/catering coordination, participant tracking, and on-site support Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. #LI-FD1 Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: • Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders. • Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems. • Lending — 3/4 of US mortgages are approved using the FICO Score. Globa