Best Practice Consultant, Operational Services at Sunlife in Waterloo, ON

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: *** 18 Month - Contract Opportunity *** The Best Practice Consultant, Operational Services, provides hands-on coordination, execution and quality support across the People Operational Excellence team. The role supports process documentation, knowledge management and governance activities, helping maintain reliable information and repositories, coordinate scheduled reviews, track actions and support consistent follow-through. Working across team priorities, the Consultant provides flexible capacity and helps connect related activities, applying established frameworks and standards to support effective and consistent operational practices. What will you do? Process Documentation and Lifecycle Support Coordinate process inventory updates, documentation activities, owner validation, approval and scheduled reviews Support subject matter experts in applying approved templates, taxonomy, and documentation standards Perform initial quality checks for completeness, consistency, version control, links and required approvals, escalating issues to the accountable lead Maintain process review schedules, action logs and status tracking, and prepare concise updates on progress and outstanding items Knowledge Management and Repository Support Support content lifecycle activities across assigned repositories, including SharePoint, HR Help and the Workday Knowledge Base, based on team priorities and established ownership Coordinate content reviews, contributor follow-up, metadata and taxonomy updates, publishing steps and archival activities in accordance with approved standards Support content owners and editors with established procedures, templates and governance requirements; escalate policy, platform or content decisions to the accountable lead Assist with repository clean-up, quality reviews and issue tracking to improve reliability and findability Governance, Risk and Compliance Coordination Maintain governance calendars, control inventories, evidence libraries, action trackers and review records in partnership with the Senior Consultant Risk & Compliance Coordinate evidence gathering and follow-up for audits, control testing, records-management activities and remediation actions Prepare draft summaries, status reports, and meeting materials using information validated by the accountable lead Identify missing documentation, overdue reviews, or recurring issues and escalate them for assessment and decision Quality, Reporting and Operational Support Apply established quality checks and support trend identification across process, knowledge and governance activities Compile team measures and status information in partnership with accountable leads and analytics partners; maintain source documentation and definitions Coordinate working sessions, decisions, actions and dependencies across initiatives, ensuring timely follow-up and transparent status Document repeatable team procedures and support cross-training to improve continuity and reduce k