Benefits Technology Specialist at HUB International in Salt Lake City, UT

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. **This is a hybrid role, requiring three days per week in the office.** Primary Role: Responsible for developing, managing and expanding the agencies internal capabilities and expertise in the implementation of benefits administration and HRIS technology systems for our clients. The purpose of the role is to position HUB as a recognized leader in technology solutions for small and mid-market employers. The goal is to create a continuously better enrollment experience for members with greater ease of administration for employers and our internal service teams. Duties and Responsibilities: The duties include but are not limited to the following: Maintain a thorough knowledge of Employee Navigator, its capabilities, limitations and strategic direction. Develop and maintain implementation and renewal processes that ensure consistency of execution, accuracy of data and the ability to scale our services. Stay on top of industry trends and emerging enrollment-related technologies. Effectively demo the Employee Navigator system to clients and prospects. Teach and train employer and service team users to effectively utilize the system. Deploy as much of the system’s capabilities as appropriate in each client situation. Consistently communicate to, and educate, internal sales and service teams regarding updates, changes and/or competitive advantages of the system. Assist sales and service teams in the selling and implementation of voluntary benefits. Leverage voluntary benefits and carrier tech credits to offset system costs for client whenever possible. Manage ACA reporting for clients utilizing Employee Navigator and selecting this service. Be knowledgeable in the set-up and maintenance of carrier/vendor EDI connections and integrations with payroll providers. Assist in the training and development of other internal and regional employees as needed with regard to Employee Navigator to create greater capacity and consistency for all locations. Must follow HUB Broker Standards Key Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed. Works with both external and internal teams. Written & Verbal Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Quality Management – Demonstrates attention to detail. Project Management – Ability to work with a team and adhere to deadlines Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are