Bellperson - Residences at The Little Nell at Aspen Snowmass in Aspen, CO

Job description

Position Summary  The Bellperson assists arriving and departing guests with their luggage and provide information and services to guest and patrons. This position reports to the Guest Services Manager. Job Posting Deadline Applications for this position will be accepted until November 8, 2026. Essential Job Functions/Key Job Responsibilities •    Escort arriving guest to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency •    Provide summary of the hotel and the amenities offered to guests •    Ensure guest room is in order and describe location of television remote, air-conditioning control, guest services directory etc. to guests while checking in •    Follow baggage tagging procedures and ski storage procedures •    Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas •    Maintain a high standard of cleanliness in the Lobby and Bell storeroom •    Make manager aware of guest’s comments or compliant •    Comply with all policies of the hotels and Aspen One •    Assist in emergency and security procedures as directed by management •    Complete tasks and projects delegate by your manager and assist other departments as staff and business levels demand •    Other duties assigned Education & Experience Requirements   •    High School diploma or equivalent required  •    Current Driver’s License with no violations  •    Previous hotel experience preferred  Knowledge, Skills & Abilities   •    Basic industry terminology   •    Knowledge of company policies and procedures  •    Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concern promptly  •    Active listening and interpersonal skills to personalize the guest experience  •    Ability to act professional in a fast-paced environment  •    Strong attention to detail  •    Ability to understand written and verbal English •    Ability to work independently with minimal supervision  •    Ability to work effectively in team settings, contributing positively to group dynamics Work Environment & Physical Demands •    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time •    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces •    Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits This position is classified as a regular full-time position eligible for the following benefits: •    Enrollment dates differ across the various programs. •    Health, Dental and Vision Insurance Programs •    Flexible Spending Account Programs •    Life Insurance Programs •    Paid Time Off Programs •    Paid Leave Programs •    401(k) Savings Plan •    Employee Ski Pass and Dependent Ski Passes •    Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be m