Banquet Manager at FM in Norwood, MA

Job description

Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com . HBRE is the real estate division of FM. Location: This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM, offering a dynamic hospitality environment with strong organizational support. The Four Points by Sheraton Norwood Hotel & Conference Center features 230 modern, smoke-free guestrooms, including allergy-friendly options, along with complimentary Wi-Fi, parking, and access to the fitness center and indoor pool. With 28 meeting rooms and 40,000 square feet of event space, the hotel is well-suited for meetings and conferences of all sizes, and the Tiffany Ballroom to cater social events. Guests can enjoy dining at One Bistro or the daily breakfast buffet at Zachariah’s. Convenient Norwood location provides easy access to Boston, Providence, Gillette Stadium, Legacy Place, and nearby commuter rail and Amtrak service. Why Join Us? It’s a great opportunity to join an award-winning hotel in a collaborative, supportive, and high-energy environment where your contributions are valued and growth is encouraged. Shift Hours Full time Salaried position with a minimum of 40 hours a week Flexibility to work additional day, evening, weekend, and holiday shifts based on hotel and guest needs Holidays This is a 24/7 operation, so holiday coverage is required. Christmas Day is the only exception unless an event is scheduled. Relocation is not offered for this position. Job Summary Bring memorable events to life as our Banquet Manager, leading the front-of-house experience for conferences, celebrations, and large-scale social events. This role oversees a high-volume banquet operation and a team of 20+ employees, coordinating multiple events and service areas while managing significant food, beverage, and labor responsibilities. You’ll partner across hotel teams to turn event plans into seamless guest experiences, develop and inspire your team, and drive strong operational and financial performance. This is an opportunity for an experienced hospitality leader who enjoys the energy and variety of events and takes pride in creating experiences guests remember. Responsibilities Lead the day-to-day front-of-house banquet operation, creating a welcoming and memorable experience across social events, conferences, breakfast service, meeting breaks, and beverage functions. Oversee multiple events and service areas simultaneously, ensuring each function is executed smoothly and consistently with established service standards. Lead, coach, and develop a team of 20+ employees, including the Assistant Banquet Manager, Restaurant Supervisor, banquet servers, bartenders, and other front-of-house team members. Recruit, train, schedule, motivate, and provide ongoing feedback and performance management for the banquet team. Partner with culinary, conference services, hotel operations, and other teams to coordinate event details and deliver a seamless guest experience from setup through completion. Serve as a primary front-of-house leader for social and conference events, welcoming guests and overseeing service throughout each event. Anticipate guest needs and thoughtfully resolve questions or concerns while supporting a high level of service. Oversee approximately $4 million in annual food sales, $500,000 in annual beverage sales, and more than $1 million in payroll and gratuities. Manage department staffing, scheduling, payroll, gratuiti