Banking Consultant (Lihue Branch) at First Hawaiian

Job description

First Hawaiian Bank is seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Lihue Branch Team. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. Work Schedule: Monday-Friday 8:00am-5:00pm; Rotational Saturday (hours may vary) Compensation: The pay range for the role is $21.50 - $25.50/hr, commensurate with experience; plus sales incentives. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. The ideal candidate will have: Associate’s degree in a business-related field, equivalent work experience; or High school diploma or equivalent and 2 years’ experience in a sales and service environment required. 2 years of experience in cash handling required 2 years of experience in customer service, referrals and sales required Retail / branch banking experience in operations and sales or similar experience within the financial services industry preferred. Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts preferred Must project a welcoming presence when interacting with customers Strong verbal, written, and interpersonal communication skills Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs. Detail oriented with excellent follow-through Agile and resourceful as it relates to working in a fast-paced changing environment Upbeat and positive, growth mindset, and quick learner Ability to work both independently and as part of a larger team Ability to handle confidential matters judiciously