AV/Computer/Telecommunications at Bethel School District 403 in Spanaway, WA

Job description

POSITION HOURS AND PAY: This position is for 8 hours per day at 260 days per year. Position pay : PSE Salary Schedule Level 12 - $ 38.69 GENERAL SUMMARY This position's responsibilities are to perform a variety of tasks to ensure the smooth delivery of technology services throughout the district; including, but not limited to, the installation, maintenance, and repair of district supported systems and devices. Provide technical support and problem resolution to all district technology users. Essential functions include diagnosing and resolving technical issues, investigating and resolving user errors/issues, providing a high level of customer service, methodical troubleshooting, and root cause analysis for district supported platforms and equipment. ESSENTIAL FUNCTIONS Depending on the individual assignment, AV / Computer / Telecommunications Technician may perform all or a combination of the following: 1. Identifies problems and performs appropriate repairs or adjustments to technology equipment on-site or remotely; including but not limited to, adjusting and cleaning equipment, testing equipment to ensure proper operation and condition, installing and maintaining a variety of software and equipment. 2. Provide on-site and remote support, instruction, training, and consultation to all users of electronic, AV, computer hardware and software, applications, telecommunication, and all technology supported systems. Provide remote support utilizing all district resources; included but not limited to phones, video conferencing, remote software, remote tools, etc. 3. Field all help desk calls from the District user base and create the initial record of the request; deliver technical customer support over the phone; identify, troubleshoot and resolve a wide range of technical problems; work with the user to evaluate, troubleshoot and resolve issues; guide users through step-by-step solutions. 4. Respond to correspondence from the District user base seeking technical assistance and support. Identify and organize tickets (TSR's) according to priority. Troubleshoot issues, communicate solutions to users, provide training, and follow-up with users to ensure issues have been resolved. 5. Demonstrate effective and professional communication skills in verbal and written form. Adheres to departmental customer service standards and service level agreements. 6. Maintain log of all work performed and processed; maintain log of service calls; meet assigned service deadlines; maintain service records; complete service forms; maintain notes and information not found in manufacturers' service manual. Maintain parts and equipment inventory assigned to you for the completion of duties. 7. Utilize assigned vehicles to travel to schools and other locations to provide on-site support. Maintain parts inventory in repair vans. Meet all technology, maintenance, and transportation guidelines for the operation of district vehicles. 8. Collaborate strategically on the planning and completion of Technology projects. Assist Project Leads in defining the scope of the project, creating detailed work plans and timelines, problem solving, impact mitigation, resource allocation, identifying material needs, and researching material availability in coordination with appropriate department staff and in compliance with district standards and guidelines. Ensure that projects are efficiently undertaken and completed by using the most cost-effective materials and accessories. Execute project tasks according to the project plan and specifications. 9. Ability to read, understand and apply complex technical information; learn new technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population; guide technologically challenged users through multiple steps to diagnose computer-related issues. 10. Maintains current knowledge of communication and computer technology including hardware and software, phone systems, networked