Associate, Workplace Experience at FTI Consulting in Washington, DC

Job description

Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About the Role As a member of the Workplace Experience team supporting the Washington, DC region, you may be based in either our McLean or Bowie office and will travel regularly between both locations, with occasional travel to our DC HQ. You will join a team that leverages technology, workplace design, hospitality, and business services to deliver a best-in-class workplace experience. The ideal candidate is forward-thinking, hospitality-focused, comfortable working with emerging workplace technology, and able to support facilities and operations in a fast-paced environment. In this role, you will support the daily delivery of: Workplace Services : Reception, conference center operations, pantry services, catering, employee onboarding, and meeting and event management. Operations Services : Facilities management, security, repairs and maintenance, shared desk and room booking, space utilization, mail, printing, office supplies, emergency preparedness, contingency planning, and vendor management. What You'll Do As a Workplace Experience Associate II, you will play a key role in creating an exceptional office environment that reflects our culture and supports productivity. Acting as a cultural ambassador and service leader, you will ensure a warm, welcoming, and professional atmosphere for employees and visitors. This role requires a proactive mindset, attention to detail, and the ability to anticipate needs while delivering seamless workplace operations across multiple locations. Responsibilities may include: Deliver exceptional customer service and serve as a primary point of contact for employees, visitors, and workplace inquiries. Oversee daily office operations across the DC region, including workspace functionality, cleanliness, pantry and office supplies, digital signage, key management, visitor management, and shared calendars. Coordinate workplace vendors, landlords, and building management to resolve operational issues, maintain service quality, and support facilities needs. Process invoices, monitor workplace expenses, support budget management, and maintain accurate documentation, shared files, and standard operating procedures. Coordinate new hire onboarding, including welcome communications, badge requests, office tours, and workspace orientation. Lead planning and execution of regional events, meetings, and employee engagement activities, partnering with leadership, committees, and vendors to deliver successful experiences. Support Smart Working initiatives by managing desk and room booking systems, monitoring space utilization, maintaining guidelines and signage, and addressing employee questions and booking issues. Collect occupancy data and employee feedback to identify opportunities to improve workspace utilization and the overall employee experience. Assist the Director with office buildouts, including punch list management, vendor and contractor coordination, and related project support. Support workplace health and safety, emergency preparedness, and evacuation procedures, including access control, safety supplies, signage, and contingency planning. Partner with the